Part-time Customer Advocacy Manager (US)

Who we are:

PolyAI builds enterprise voice assistants that have natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI customer-led conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

The Role:
The Customer Advocacy Manager is a part-time contract role that will be responsible for building a pipeline of customers who agree to participate in PolyAI’s Customer Advocacy program and agree to activities that support our sales and marketing targets, while ensuring that they have a great customer experience in the process.

What you'll do:

• Working with both our sales and customer success teams to drive customer engagement and provide service / collateral to support growth.
• Working closely with wider marketing team to integrate customer advocacy activities into marketing mix to increase effectiveness of programme and other marketing activities.
• Engaging with customers to increase customer advocacy opportunities, whilst maintaining gold-standard customer experience
• Providing a pipeline of customer advocacy activity and collateral opportunities that help wider team to deliver on their targets.
• Co-ordinating and supporting PolyAI’s plans for a Customer Advisory Board
• Occasional travel

What you’ll come with:

• Minimum five years of experience running customer advocacy / reference programs in a technology company covering international markets, including US & UK
• Ability to form and maintain relationships with customers, as well as sales and customer success teams internally.
• Fun, creative team player, who is ambitious and wants to be part of something special
• Meticulous planner and able to execute within tight timeframes and to budget
• Capable of multi-tasking and coordinating multiple activities simultaneously
• Excellent writing and verbal skills
• Fluent in oral and written English

We’d love it if you have:

• Customer Community and / or Customer Marketing experience
• Understanding of customer advocacy in support and as part of the customer journey
• Experience using and leveraging SalesForce to support customer advocacy.
• Understanding of AI and machine learning, and enterprise market
• Bachelor degree

Benefits

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status