Program Manager

JOB PURPOSE:

The Program Manager will oversee day-to-day operations of the Hill Country Services programs. This position ensures efficient execution of activities to include outreach, health and wellness services, case management, scheduling of behavioral health services, and coordination of services with community service partners. The Program Manager will also be responsible for understanding, completing, and reporting on all contract deliverables.

The Program Manager should also understand case management operations, BH treatment and interventions, and process improvement. This position will be a spokesperson for the program and the capabilities that Endeavors provides in the Hill Country area.

ESSENTIAL JOB RESPONSIBILITIES:

• Oversee & support all program operations, including gathering outcome data and tracking and reporting KPI’s to leadership.

• Draft and maintain accurate, confidential records and reports as required to monitor and assess client participation, program incentives, costs, and benefits to

the company.

• Collaboratively work with the specialized staff to monitor client need and implement new support services when indicated.

• Oversee performance measurement, capturing and reporting client outcomes, and coordinating outreach events as appropriate.

• Track and complete funder deliverables, audits, surveys, and compliance requirements.

• Support forecast budget planning and execute expenditures of program funds to achieve the directed margin.

• Track and complete funder deliverables, audits, surveys, and compliance requirements.

• Represent Endeavors at conferences, meetings of service providers within the community, and liaising with other organizations at the local level to maintain partnerships and share work of the program. Manage Community Outreach and Communication to ensure eligible community members and their family members take full advantage of the program's services.

• Ensure staff satisfaction, professional development and build a positive work environment.

• Understand and support a results-based accountability model of programs.

• Ensure confidentiality and control access to sensitive information.

• Other duties as assigned.

• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelors degree in Human Services or Business Administration preferred. Experience may be considered in leu of education.

EXPERIENCE: 2+ years experience supervising other staff mandatory. 2+years experience preferred in implementing community wellness initiatives.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.

LICENSES: Driver’s License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, pr