Dedicated Client Service Lead Analyst - Remote

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated lead analyst to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Lead Analyst, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you’ll make a difference:

As the Dedicated Client Service Lead Analyst, you’re an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team’s strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Candidate will be able to work virtually, but some travel may be required. 

Here’s more of what you’ll do:

• Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team

• Respond to, own and assist with escalated, complex issues and inquiries from the Client’s benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.

• You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client’s programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered

• Manage new hire onboarding and open enrollment/health fair support

• Assist with onsite client wellness activities

Qualifications:

• 3 years' experience in Client Account Support Senior Analyst role required

• Bachelor’s degree or equivalent related work experience

• 3+ Professional experience in insurance, healthcare, managed care or related industry

• Client facing experience preferred

• Ability to manage multiple priorities and deadlines independently and pro-actively

• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions

• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination

• Excellent presentation skills. Previous success in delivering Customer and Client communications

• Travel may be expected

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,600 - 104,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related