Facility Attendant

JOB SUMMARY:  To greet and direct clients and vendors upon arrival.  To always represent the Bank with the highest level of integrity and professionalism, while ensuring client safety and satisfaction.

JOB SPECIFICATIONS:

Required:         Oregon Department of Public Safety Standards and Training Completion Certificate

Education:        High school graduate or equivalent

Experience:       Previous similar experience in a professional setting is preferred

ESSENTIAL FUNCTIONS:

• Responsible for greeting and assisting clients upon arriving 
• Follows safety procedures and maintains a safe work environment 
• Conduct general patrols of the branch perimeter, as required 

• Arrange for a service to remove trash and other unwanted items from the premises

• Reports any suspicious activity promptly to Red Caps or Cahoots
• Patrols and manages the branch parking lot, including: 

• Daily sweep of lot
• Report graffiti to supervisor for quick removal
• Reports unpermitted vehicles to tow company
• Professionally acknowledge and redirect unauthorized motorists  

• Verify visitor, contractor and vendors upon arriving 
• Accompany employees to their vehicles when leaving work after dark as needed 
• Assist with incoming and outgoing mail packages 
• Teamwork:

• Support co-workers whenever help is needed to provide the highest level of client service
• Works cooperatively with local vendors, law enforcement, and code enforcement officers as required 
• Other duties as assigned

WORK CONTEXT:  

• Ability to concentrate and focus on essential functions in appropriate priority order is required.
• Requires interaction with clients and co-workers in sometimes difficult circumstances requiring patience. 
• Requires being punctual, dependable, detail oriented and responsible for work outcomes and results. Requires standing for long periods. 
• Requires contact with others by telephone conversations, use of electronic mail, and face-to-face discussions.  
• Requires completion of assigned on-line training courses with a passing percentage.
• Professional environment requiring appropriate professional attire and demeanor. 
• Work is performed indoors and outdoors.

SKILLS:

• Ability to work independently and as part of a team
• Ability to communicate orally in an effective, professional manner
• Competency in extensive face-to-face contact with the public
• Competency in providing exemplary client services in a professional manner
• Ability to work in varied environmental conditions (e.g. heat, cold, wind, rain) 
• Ability to work in an upright standing position for long periods of time
• Ability to tolerate stress
• Ability to quickly and easily navigate the property/building as required to meet job functions 
• Ability to lift up to 20 lbs.
• Ability to work hours as scheduled
• Ability to handle confrontation in a calm and professional manner 
• Ability to react quickly to adapt to a variety of situations

RELATIONSHIPS:

• Responsible to the Operations Supervisor for fulfillment of functions and responsibilities.

• Contact with clients and the public in a professional manner that will enhance the overall marketing effort of the bank.

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

• Be Genuine.   Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic.   Be willing to go the extra mile for the client, whether internal or external.
• Influence.   Be an active player in participating, building and contributing to service.
• Continuous Learning.   Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the c