Hotel Director for Azamara Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for a Hotel Director on behalf of Azamara Cruises.
The Hotel Director directs the Hotel Department operation onboard the vessel to ensure company, divisional and ship performance objectives set are met or exceeded by performing the following essential duties and responsibilities personally and/or through division heads and their teams. 
The Hotel Department operation consists of Food & Beverage, Housekeeping, Inventory, Guest Relations, Finance, Entertainment, IT, Cruise Sales, and all onboard revenue-generating areas.  

Key Responsibilities

Azamara’s mission is to inspire curious and passionate travelers to spend more time exploring the world with us on our destination immersive cruises. All duties and responsibilities are to be performed in accordance with STAR Values and Go Further Standards, Safety, ISM/ISO and VMS and Azamara standards, USPH guidelines, and environmental regulations.  
 
In accordance with Azamara Cruises’ STAR Values and Go Further Standards each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.  
 
Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.  

• Plans, organizes, supports, controls, and evaluates the operation of the Hotel Department. 
• As two Hotel Directors will share equal responsibility of their ship’s performance throughout the financial / calendar year, it is vital they maintain strong communication and collaboration towards shared goals. 
• Accomplishes the targets for the Hotel Department through the management of Hotel Division Heads. 
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services and amenities within corporate standards. Serves as the highest-ranking officer in the Hotel Department in addressing guests' complaints and resolving problems. 
• Establishes and maintains effective internal communications including regular Division Head meetings to ensure optimum teamwork and productivity. 
• Continually encourages communication and cooperation between all sub-hotel divisions, Deck and Technical departments. Keeps all Executive Committee members informed of hotel activities and pending issues that require cooperation. 
• Implements the business operating budget plan to ensure on-going optimum total guest satisfaction, cost control and revenue potential. Reviews operating budgets and revenue reports. Analyzes established goals and objectives compared to actual results and implements recommendations to achieve projected goals. 
• Ensures inventory processes are followed correctly, approves MXP orders as appropriate and ensures relevant division heads and managers are thoroughly reviewing orders placed.  
• Conducts walkthroughs and spot checks of all inventory areas and back of house store rooms regularly.  
• Monitors cash management programs and purchasing practices including inventories and receivables. Allocates funds, authorizes expenditures, and assists in adhering to budgets for Hotel Department. Provides approval for non-standard requisitions for supplies and equipment. 
• Responsible for the financial operation of the vessel, including: All cash transactions, Expense approval, Local purchases. 
• In conjunction with the Staff Captain, Staff Chief Engineer and Food and Beverage Manager, they ensure the highest level of compliance with all United States Public Health (USPH) standards as well as compliance of Public Health standards relevant to the markets within which we sail.  
• Conducts regular inspections to ensure guest and crew facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning and management. 
• Ensures the security and safety of guests and crewmembers through established emergency procedures. 
• Establishes and maintains a prominent level of visibility and personal involvement throughout the vessel in guest and crew areas. 
• Monitors smooth implementation of guest and crewmember feedback and recognition programs. 
• Participates with corporate office in monitoring present and future trends, practices and systems in the hospitality and cruise industries. 
• Ensures that all crewmembers in the Hotel Department receive effective performance appraisals as applicable for 90 days end of probation and end of contract within 7 days prior to sign off. 
• Supports and oversees a smooth implementation of all train