Emergency Response Specialist - USDS

Team Intro

The Emergency Response Team (ERT) is part of the Risk and Response team in the larger Trust and Safety organization. ERT is responsible for addressing emergency internal escalations and to Law Enforcement exigent requests on emergencies via EDR (emergency disclosure request) forms.



Our Emergency Response Team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that our Emergency Response Team interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.



It is possible that this role will be exposed to harmful content on a daily basis.



In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.



Responsibilities

- You have the ability to work effectively under high pressure, with strong interpersonal and communication skills to engage with different teams

- You possess an aptitude for numbers and quantitative skills, with knowledge of social media content and sensitivity to safety issues

- You pay good attention to detail, are a self-starter with a positive attitude

- SQL/Data analytics skills will be a huge plus

- Availability to work on weekend, overnight, and holiday as shifts could vary

- Ability to work sensitive content