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Job Details

Summary:

Under the general direction of the Customer Implementation Manager, the Customer Implementation Specialist position is responsible for the successful coordination and implementation of customer on-boarding and customer readiness activities while partnering with internal and external resources to develop, implement, and monitor strategies and plans in support of initiatives. This role focuses on developing, maintaining, and implementing business partnerships with assigned customers and maintaining efficient communication with all internal and external stakeholders to ensure a successful customer transition/implementation.

Primary Duties and Responsibilities:

• Supports the planning and execution of the customer on-boarding and transition readiness activities related to Cencora initiatives, including hardware upgrades/replacement and initial implementation of hardware

• Responsible for assigned implementations, including gathering, analyzing, and documenting customer-specific requirements

• Leads the process to assure the transition from implementation to "go live" is a smooth transition without outstanding issues

• Effectively establishes and develops successful customer relationships while coordinating the success of all implementation projects

• Coordinates and facilitates customer deployment and training activities with assigned customers and their IT/Network teams

• Installs software and peripherals, troubleshoots/resolves hardware, software and networking problems at customer sites and Cencora locations

• Interfaces with customer network resources to resolve Cencora hardware/operation issues

• Liaise with Sales to obtain documentation required to support the new customer implementation process

• Work with customer IT Team to effectively document gap analysis related to providing a more efficient marriage of customer and ABDC applications for streamlined efficiencies

• Proactively develops and executes customer call schedule to develop an understanding of the customer implications and establish objectives

• Supports the execution and tracking of projects to ensure milestones are met and issues are addressed which includes proactively identifying any potential risk(s) and developing and implementing mitigation strategies

• Communicates project status to appropriate stakeholders including tracking progress toward established goals

• Delivers a consistent message to customers

• Provisions users and provides independent application training on Cencora applications for customer and associates; conducts product presentations and demonstrations to current and potential customers as needed

• Performs related duties as assigned and is willing to work extended hours, as needed, in order to meet objectives; must be willing to travel (up to 25% - 40%).

Required Skills and Qualifications:

• A+ and Net + Certification preferred

• Company-standard issue hardware certification and former healthcare, pharmacy or hospital experience required Security + certification a plus

• Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education; normally requires a minimum of five (5) years of related and progressively responsible experience

• A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups

• Candidates must have the ability to complete work with minimal oversight and have a willingness to travel extensively to meet objectives

• Knowledge of operating systems related to personal computer systems and peripherals, handheld technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring

• Strong computer skills in order to effectively diagnose mixed environment systems conflicts

• Advanced knowledge of Cencora’s Customer-facing appli