Technical Product Owner - AI Implementation

Job Title:

Technical Product Owner - AI Implementation

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Technical Product Owner - AI Implementation

Location: Bellevue, WA (Onsite- 5 days a week)

Role Overview:

As a Technical Product Owner specializing in AI implementation, you will bridge the gap between technical teams and business stakeholders. Your primary responsibility will be to define and execute the product vision, ensuring alignment with the company's strategic goals. You will lead the development and deployment of AI-driven products, focusing on innovation, compliance, and ethical considerations.

Key Responsibilities:

• Defining Product Vision and Strategy: Clearly articulate the product’s vision, ensuring it aligns with strategic objectives. Identify market opportunities where AI provides a competitive edge and define a roadmap to guide the development team .
• Prioritizing the Product Backlog: Manage the product backlog, prioritizing features critical to the project’s success. A deep understanding of both AI technologies and business implications is essential 

• Stakeholder Communication and Management: Serve as the primary point of contact between the development team and business stakeholders, ensuring clear communication and managed expectations 
• Ensuring Compliance and Ethical Considerations: Oversee compliance with relevant regulations and ethical standards, particularly in areas like data privacy, bias, and transparency 

• Facilitating Team Collaboration: Work closely with cross-functional teams, including data scientists, AI engineers, and UX designers, to ensure the product
•  Essential Skills:

• Technical Understanding of AI: Knowledge of AI domains such as machine.
• Business Acumen: Ability to translate market research and customer needs into actionable product features 
• Agile Methodologies: Familiarity with Agile principles and frameworks like Scrum or Kanban is often essential 
• Leadership and Communication: Skills in leading teams and managing stakeholder communication are critical 
• Problem-Solving and Decision-Making: Ability to navigate uncharted territory in AI projects, making informed decisions under uncertainty

Essential Skills:

• Technical Understanding of AI: Knowledge in AI domains such as machine learning.
• Business Acumen: Ability to translate market research and customer needs into actionable product features.
• Agile Methodologies: Familiarity with Agile principles and frameworks like Scrum or Kanban is often essential.
• Leadership and Communication: Strong skills in leading teams and managing stakeholder communication.
• Problem-Solving and Decision-Making: Ability to navigate uncharted territory in AI projects, making informed decisions under uncertainty.

This role is pivotal in delivering AI solutions that not only