Senior Product Design Manager, Trust

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Imagine shaping the future of how people feel confident, secure, and empowered when they engage with financial products. As a Senior Design Manager on our Trust team, you will lead a nimble team of creative professionals to deliver experiences that ensure everyone—regardless of background—feels protected, understands their choices, and truly trusts every touchpoint in our ecosystem. 

This design leader will work closely with our leadership team, other designers across Cash App, and cross-functional partners to create world-class work. You will be both a maker and manager directly connected to what ends up in customers' hands. 

As a maker, you will establish and lead direction on core product experiences, interactions and new features. You will work across Trust’s surfaces and customer journeys, partnering fluidly between stakeholders to drive direction and execution of high-priority initiatives. You will ensure that the magic of the Cash App brand is felt through our product. You will push the boundaries of what we can achieve and help us create one of the best designed products in the world. You excel at providing direction and constructive feedback to achieve high levels of craftsmanship, ensuring high-quality work while collaborating with principals, senior partners, and leadership.

As a manager, you will lead and scale a distributed design team for key work streams within Trust. Guiding the careers and development of your team and ensuring the amplification and growth of team members. You will recruit a well-rounded team of designers, promote an inclusive environment for design excellence and growth, facilitate connections across teams and disciplines and product areas, influence the product vision at multiple altitudes and drive positive customer and business results.

This role is remote from the US or Canada.

Who You Are

• Customer-centric: You know how to balance the needs of customers with that of the business. You understand how to use storytelling and the craft of design to build cross-functional alignment toward a customer-centric experience.
• Thrive in ambiguity: You tackle problems with grit and determination, applying systems-thinking to proactively drive conversations forward.
• Insist on focus: Skilled in strategic thinking, able to set clear goals for your team and projects, impacting key business metrics.
• Compete on creativity: You pursue bold ideas and take risks, challenging the status quo and questioning constraints to imagining new futures that unlock holistic experiences for our customers.
• Systematic thinker: A deep penchant for systems thinking. Passionate about turning complex ideas, requirements and user needs into delight, scalable design solutions.

You Have

• 7+ years of experience in design management both leading and building product design teams of between 5-15 people.
• Extensive experience working on teams that build core experiences with customers or zero-to-one projects. 
• Demonstrated impact on product strategy and user experience in previous roles, preferably within tech or financial services.
• A portfolio showcasing experiences you’ve designed for varying platforms and devices (iOS, Android, Responsive Web, etc).
• Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.
• Outstanding UX capabilities and strong visual design competency, including visual, UI/UX, and systems-design.
• A passion for an iterative process. You think fast on your feet, come up with solutions to important situations, are swift to make decisions and take calculated risks.
• Excellent communication and storytelling skills, as well as the ability to align teams and stakeholders around a shared