Professional Services Engineer

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

The Professional Services Consultant - XSOAR specializes in the deployment, customization, and optimization of the Cortex XSOAR platform. This role requires technical expertise, strategic thinking, and a passion for solving complex cybersecurity challenges. Senior Consultants independently lead large-scale projects, deliver tailored automation solutions, and play a pivotal role in designing service offerings that enhance security operations.

Your Impact

• Lead Advanced Deployments: Manage and execute complex XSOAR platform deployment projects for enterprise clients, ensuring successful implementations tailored to customer requirements.

• Custom Playbook Development: Collaborate with clients to create bespoke playbooks and automation workflows addressing specific security challenges.

• Subject Matter Expertise: Serve as the go-to expert on XSOAR, providing thought leadership to customers and internal teams.

• Technical Troubleshooting: Independently identify root causes of technical issues, develop creative solutions, and ensure smooth project delivery.

• Mentorship and Knowledge Sharing: Guide junior team members, transferring knowledge and fostering professional growth.

• Service Offering Development: Contribute to the creation of methodologies, playbooks, and best practices to enhance the XSOAR Professional Services portfolio.

Qualifications

Core Skills:

• Extensive experience in deploying and managing SOAR platforms, including deep knowledge of their architecture, components, and capabilities.

• Experience with Linux systems administration

• Proficiency in scripting languages such as Python and/or JavaScript for custom integrations and advanced playbook development.

• Advanced understanding of APIs and the ability to integrate XSOAR with a wide range of security tools and infrastructure components.

• Expertise in designing and implementing complex security use cases to streamline security operations.

• Strong foundation in security concepts, frameworks, and compliance standards, with the ability to provide strategic guidance.

Specialized Skills:

• Proven track record of leading large-scale XSOAR platform deployments for enterprise clients.

• Architectural expertise in designing scalable, secure, and performance-optimized XSOAR solutions.

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their security services.

• Deep understanding of incident response processes, including triage, investigation, and remediation.

• Proficiency in infrastructure and network design principles.

• Experience developing and delivering technical training sessions, workshops, and knowledge transfer programs.

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. Yo