Personal Lines Account Manager

Starley-Leavitt in Twin Falls, ID is looking to add new talent to their Personal Lines tram.

Job Description:

The Personal Lines Account Manager works to answer inbound personal lines service and sales calls. They perform service and sales for customers including but not limited to adding/deleting/replacing vehicles, changing coverages, adding/deleting lienholders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Responsibilities and Duties:

· Handle customer service requests in a professional and knowledgeable manner.

· Taking incoming calls for new business and cross selling

· They will help determine all impacts/needs associated with the service request, including impacts to other coverages or policies.

· During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customer’s request and educate the customer on ways to mitigate their risk.

· They will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy.

· They will maintain effective and timely follow-up systems and verify transactions with customers.

· They will effectively utilize technology to perform assignments and requests.

· Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively.

· Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.

· In addition to inbound service calls, the Account Manager will perform service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Job Requirements/Competencies:

· Licensed in Property and Casualty

· Two years’ personal lines experience and sales

· Excellent communication skills; verbal and written.

· Detail oriented and able to maintain compliance standards.

· Dependable, provide timely response, and complete work activities.

Benefits:

· A competitive base salary with commission on new business

· Health Insurance

· Dental and Vision Insurance

· 401(k) with matching employer contributions.

Qualified candidates are encouraged to apply!