Electro-Mechanical Support Specialist

We are a growing team of troubleshooting professionals looking for someone with mechanical aptitude and a passion for increasing their knowledge of all types of machinery.  Are you the person others think of first when something isn’t working, and they need advice on what to try next?  Do you enjoy figuring out how things function and sharing that knowledge with others?  Would you thrive as an integral member of a small support center?  If so, we have a home for your skill set on our team.
This position provides support to our customers by phone or email.  Our product line is innovative and diverse, as is our customer base.  We want someone who enjoys a challenge and works well with others. 

Essential Functions

• Respond to inbound calls on technical issues external customers are experiencing with QubicaAMF products.
• Work with diagrams and manuals to resolve wiring issues
• Diagnosis and fix mechanical failures preventing machines from operating
• Partner with your peers to increase overall knowledge of our product line
• Provide remote support to our field installation crews
• Initiate warranty claims
• Interface with our Engineering team to gain an understanding of newly developed products
• Other duties assigned by management

Supervisory Responsibilities
• This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Competencies/Qualifications
• Previous maintenance, repair, electrical, mechanical, or troubleshooting experience.
• An understanding of hand tools, power tools, and meters.
• Excellent communication (written and oral) skills.
• Excellent documentation and record-keeping skills.
• The desire and ability to learn new technology.

Work environment
• This job is in an office environment.  For training purposes, the position may enter a warehouse, engineering facility, bowling center, or other off-site areas.  When outside of the office, proper safety gear, including steel or alloy-toed safety shoes, is required.

Physical Demands
• The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.  

Travel required
• Some travel for training purposes may occur.

Required education and experience
• High School Diploma, or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Prior experience working on mechanical systems preferred.
• Prior experience working on electrical systems preferred.
• Prior experience reading wiring diagrams preferred.
• Experience using hand tools, power tools, and meters.

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.