ARIZONA DEPARTMENT OF ADMINISTRATION

Delivering results that matter by providing best in class support services.

HR Program Manager

Job Location:

Enterprise Resource Planning (ERP) Division

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures

Main Office Location: 100 N. 15th Avenue, Phoenix, AZ

Posting Details:

Salary: Up to $105,000 

Grade: 30

Open Until Business Needs Are Met (1st Review of Resumes 5/18/2026) 

Job Summary:

The Arizona Department of Administration (ADOA), Enterprise Resource Planning (ERP) Division, is seeking a dedicated and detail-oriented HR Program Manager to direct the daily functional administration of Human Resources programs within the HRM module. In this critical role, you will focus on the meticulous management of system stability and data integrity, ensuring that the operational workflows supporting Arizona’s workforce remain seamless and reliable. As a leader of a developing team, you will be responsible for the accurate functioning of essential programs, including recruitment, personnel, position control, leave, performance management, payroll and payroll accounting management (PAM).

Serving as the primary HR Functional Lead, you will be the point of contact for troubleshooting system anomalies and overseeing the resolution of defects. Your expertise will be vital as you provide your team with technical guidance for testing and deploying new feature sets and enhancement requests, maintaining the high standards of a robust and evolving ERP environment. This is an exceptional opportunity for a leader who thrives on operational excellence and the continuous improvement of statewide human resources systems.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Operational Oversight: Manage the daily lifecycle of transactions through ServiceNow and Jira, ensuring critical actions such as position creations, hires, and leave accruals move through the system efficiently and without bottlenecks.
• Release and Test Management: Coordinate the tactical testing of ERP HRM feature set releases by leading the internal team through unit testing and guiding business stakeholders through User Acceptance Testing (UAT) to validate that updates do not disrupt existing business rules or leave calculations.
• Team Mentorship and Development: Strengthen the foundational knowledge of a developing team by creating standard work documentation and driving cross-training initiatives to ensure a versatile and knowledgeable workforce.
• Workflow Administration: Maintain and adjust system approval chains to ensure HR documents and personnel actions route correctly across various state agencies and departments.
• Functional Troubleshooting: Serve as the primary line of escalation for the team when system errors are reported; investigate complex configuration issues and coordinate directly with CGI support for technical resolution.
• Data Governance and Auditing: Enforce strict data security standards and manage regular audits of the personnel and position models to ensure total synchronization between HR records and Budget/Finance data.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Systems Development: Advanced methods and techniques involved in data processing and the development of large-scale financial information systems.
• Regulatory Frameworks: Extensive understanding of Federal regulations and Arizona Revised Statutes.
• Technical Systems: Comprehensive knowledge of the CGI Advantage platform or comparable enterprise-level financial information systems.
• Research & Reporting: Advanced research methodologies, quality assurance, technical report referencing, and complex spreadsheet techniques.
• Leader