Manager Inflight Programs and Data

Position Summary

The Manager Inflight Programs and Data plans, coordinates, and manages a portfolio of projects on the Inflight team. With the guidance from Inflight Senior Leadership, the Manager partners with leaders across the team to oversee all aspects of the projects from start to finish, including project team definition, project planning, documentation, contract and budget management, full project execution, tracking, reporting, rollout, interfacing with training and support groups, and program communication. The Manager also works closely to align budgets, staffing, prioritization, roadmaps, and ongoing process improvements across the program and product portfolio. This role will also be responsible for sharing the team’s vision with stakeholders across the company, so excellent presentation skills are a must.  They play a critical part in development of automation and technology improvements for both leadership and frontline Inflight crewmembers.

Essential Responsibilities

• Demonstrate exceptional partnership skills with business owners from the Inflight team, cross-functional stakeholders, and business partners
• Develop impactful presentations in PowerPoint (or similar) that brings the team’s vision to life for stakeholders
• Manage a "portfolio" of projects working with multiple team members from start to finish including project initiation, planning, execution, tracking, control, and closure
• Manage program funding including business case submissions, forecasts, auditing and capitalizing spend across the portfolio in partnership with finance
• Support program portfolio coordination, including roadmaps, communication, sequencing and prioritization 
• Work closely with matrix partners across the organization including but not limited to IT, Customer Support, Airports, Marketing, Revenue Management and Accounting to ensure all aspects of the program are being tracked and built with stakeholder alignment
• Closely tracks goals progression across the portfolio, including benefits delivery, metrics, and overall strategy execution
• Act as the escalation point for key risks associated with any workstream within the program portfolio
• Ensure weekly reporting of project health, progress, key risks and issues as well as mitigants for all projects within the portfolio
• Support and execute on a Governance and Steering Committee structure
• Ensure work practices are in line with all audit, security and regulatory requirements and company policies
• Partner with other Inflight leaders to ensure alignment and drive efficiencies and continued accountability for key workstreams and projects within the portfolio
• Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives 
• Maintain and develop Inflight leadership and frontline crewmember tools and automated workflows to support the engagement, growth, and goal achievement for both leadership and frontline
• Assemble and present data results to department and company leadership in conjunction with the project team
• Conduct interdepartmental and cross functional data initiatives with process owners which includes: documenting current process to identify pain points and opportunities, performing supporting data collection and analysis, facilitating the design of the process changes, creating future state processes and supporting implementation of the process change
• Other duties as assigned

Minimum Experience and Qualifications

• Bachelor’s Degree in a related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Five (5) years project management experience
• Two (2) years of Airline, Marketing, or Strategy experience
• Demonstrated leadership through project/team management
• Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio
• Expertise in Power Apps, Power Automate, Sharepoint, Snowflake, SQL and Tableau
• Knowledge of presentation tools such as PowerPoint
• Knowledge of budget processes
• Strong interpersonal, leadership and managerial skills including the ability to motivate others
• Ability to work well with others and complete tasks with minimal supervision
• Ability to work effectively with all levels and in diverse environments
• Ability to manage risk
• Excellent verbal and written communication skills
• Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
• Ability to