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JOB DESCRIPTION AND POSITION REQUIREMENTS

The Pennsylvania State University 

Department/Area: Campus Recreation, Membership and Outreach  

Position Title: Membership and Outreach Attendant-Tennis Center

Reports To: Coordinator of Reservations, Membership, and Outreach 

Description: Membership and Outreach Attendants must be dynamic, problem-solving Penn State students with the ability to uphold Campus Recreation policies and procedures. They must have the ability to excel in customer service and engage with patrons. Attendants must have the knowledge and skills to answer telephone calls, work face-to-face with patrons, and provide facility tours to guests.  **No Tennis Background required**

Responsibilities 

·         Greeting patrons with a friendly and welcoming demeanor. 

·         Conduct membership and court fee transactions and process program registrations efficiently. 

·         Troubleshooting issues with membership/membership renewals and court times.

·         Provide exceptional customer service by answering inquiries about Campus Recreation programs and services and directing patrons to appropriate staff when needed. 

·         Assist in answering telephones and engage with patrons face-to-face. 

·         Conduct facility tours for guests. 

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