Global Commercial Training Manager

Requisition ID:  32924  

 

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

 

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

 

 

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE:   Global Commercial Training Manager – Global Blood Solutions

 

JOB SUMMARY

Responsible for developing global training and education strategy for Terumo Blood and Cell Technologies – Global Blood Solutions (GBS) business area.  Position is responsible for identifying learning requirements, designing, planning, and implementing curricula and executing training programs to meet the ongoing education requirements for clinical, sales and marketing associates, distributors, and customers.  Acts as subject matter expert for GBS devices and products across the organization.

 

ESSENTIAL DUTIES

• Identifies development requirements for new global sales, clinical, marketing, and technical associates, distributors, and non-commercial associates to meet the new hire and ongoing training needs of the company specific to GBS
• Provide expert knowledge of customers’ processes, needs, and challenges
• Partner with global platform leaders and regional experts to provide customer voice in the design and development of software and products
• Acts as subject matter expert of the systems and products. Understands and leverages the implications of their application, such as clinical aspects, standardization of collections, data management
• Work cross-functionally with regional and field specialists, platform leaders, engineering, and quality to investigate, resolve, and communicate customer issues. Respond with a sense of urgency to ensure customer needs are met.
• Work’s cross-functionally with marketing, legal, regulatory, sales and other subject matter experts to design and develop innovative and effective training programs
• Serve as master-level trainer for assigned products and solutions.
• Develop post-training survey, metrics, and analysis to assess the effectiveness of product knowledge and training programs for clinical technical and sales associates, distributors, and other customers
• Develops the strategy for technical training solutions for associates and customers
• Develops global standards for e-learning tools, delivery of eSession programs and effective e-learning implementation strategies that will deliver multi-media data and presentations to customers, distributors, partners, and global associates
• Conduct regular field visits to ensure accuracy and relevance of customer process/training efforts, coach and reinforce product and process knowledge and training skills
• Utilizes sound project management principles to meet timelines, manage resources (vendors and budget) and deliver against agreed upon project deliverables
• Evaluates new and relevant training delivery systems and support mechanisms to maintain

 

MINIMUM QUALIFICATION REQUIREMENTS