Membership Analyst (Hybrid 2 days per week in New Jersey Office)

Who We Are:

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

Who we’re looking for:

The Membership Analyst is responsible for accurately entering new member data and updates to existing members in Midas for all Classes of Trade (COT) across MHA/NAV Divisions based on established MHA guidelines and procedures. The Membership Analyst also sends formal member onboarding notifications to wholesaler/distributor business partners as well as weekly member change reports to vendor business partners. The Membership Analyst is also responsible for analyzing Wholesaler and Distributor Rosters and working with the Wholesalers, Distributors and Sales on accurate linkage.

This position works directly with all internal MHA departments as well as with external Business Partners.

What You’ll Be Doing:

Member Relationship Management

• Maintain the Membership submission tracker to ensure all member requests are received, logged, and ready for processing.
• Review incoming member documentation and confirm completeness with internal teams (e.g., Sales) as needed.
• Enter new member data and update existing records in Midas to maintain clean, reliable membership data.
• Review and upload critical membership documents into Midas profiles to support accurate recordkeeping.
• Assist with resolution of member-impacting issues across internal platforms, adjusting quickly to system or process changes.

 

Member integrity & Wholesaler linkage

• Send new and existing onboarding notifications and required documentation to wholesaler/distributor partners to activate new/existing members.
• Facilitating connections between members and wholesalers and maintaining daily communication with wholesalers.
• Distribute weekly membership updates to vendor partners, ensuring visibility into member changes and contract eligibility.
• Manage membership-related updates and corrections in Remedy Force and Midas to ensure system accuracy and internal support readiness.
• Lead or support ad-hoc projects to improve how membership data is processed and shared across teams and business partners.

 

Reporting, Audit & Quality Assurance?

• Analyze Wholesaler and Distributor Rosters to verify correct member-client linkages for contract and pricing access.
• Investigate and resolve discrepancies found in monthly Diagnostic Reports to protect member eligibility and experience.

 What You’ll Bring to the Table:

• BA/BS with some work experience preferred
• High attention to detail
• Excellent organization and time management skills with ability to prioritize work and function independently
• Excellent interpersonal and communication skills
• Proficiency in MS Office applications skills including Excel (Pivot Tables, V-lookup), Word and Outlook
• Professional demeanor in performing job responsibilities and when interacting with others
• Attendance and Punctuality with commitment to arrive to work on time and ensure work responsibilities are covered when absent

 What’s Good to Know:

• Remote or on-site environment
• Percentage of travelling required/otherwise enter n/a
  
  

Why Join MHA:
MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you’ll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options

- Teledoc access
- Fitness Reimbursement

- Commuter Benefit Plan
- Access to an Employee Assistance Program (EAP)

Enjoying Time-Off
- Paid Time Off

- Your birthday is a day off and a floating holiday

- Paid Parental Leave

Planning for the Future
- 401K with a match
- Employee Stock Purchase Plan

- Life Insurance, short-term & long-term disability insurance

- Access to fin