Business Technology Analyst

Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Business Technology Analyst. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $7,566 per month, commensurate with qualifications and experience.

The salary range for this classification is $5,158 to $12,730 per month.

Classification

Information Technology Consultant - Career

Position Information

The Productivity Services Team at the Office of the Chancellor is seeking a dynamic Business Technology Analyst. This is an exciting opportunity for a solution-oriented independent thinker to apply technical expertise and thoughtful judgment in support of process optimization efforts, making a significant impact across the California State University System.

The Business Technology Analyst will collaborate with systemwide users to support and develop new processes and solutions using tools such as ServiceNow, SharePoint Online, Adobe Sign, QuestionPro, and the M365 suite of applications. In this role, the Business Technology Analyst will be a key player at the intersection of technology and business, serving as the customer-centric face of Productivity Services and blending technical knowledge with a deep understanding of business needs.

This position is approved for telecommuting (two days telecommuting, three days in office (in-person)) with onsite work at the main headquarters located in Long Beach, California.

Responsibilities

Under the general direction of the Productivity Solutions Manager, the Business Technology Analyst will perform duties as outlined below:

Analyze, review, and document business requirements:

-Coordinate several projects simultaneously, ensuring timely delivery while balancing competing priorities. Skilled in setting project goals, defining deliverables, and tracking progress through tools like Microsoft Teams, Excel, SmartSheet, other Office365 Suite of applications.

-Maintain accurate project documentation, track milestones, manage change requests, and ensure compliance with governance standards.

-Clearly convey project updates and technical information to stakeholders and team members.

-Consolidate project metrics by gathering data from various sources, analyze trends and performance using Microsoft Excel, and generate comprehensive reports with the help of CoPilot and ChatGPT. Leverage advanced Excel functions and data visualization tools to present insights that support strategic decision-making.

-Engage with business stakeholders to identify, assess, and document requirements for SharePoint, ServiceNow, InfoPath, and Office System solutions. Facilitate workshops and interviews to gather insights, ensuring a thorough consolidation of needs that align with project objectives and scope.

-Collaborate with systemwide users to document business processes, conduct team interviews, and identify bottlenecks, while developing effective workflows using productivity tools to enhance efficiency.

-Develop comprehensive solution documents and detailed diagrams that outline end-to-end business process. Create project artifacts, including project charters and status reports, and design solution test plans to ensure thorough validation. Additionally, support the development and execution of user adoption strategies, such as training sessions and support materials, to facilitate seamless transition and enhance user engagement.

-Prepare and deliver engaging demonstrations of solutions to systemwide audiences, showcasing key features and benefits tailored to their needs. Utilize interactive presentations and real-life use cases to illustrate the value of Productivity Solutions. 

-Communicating and coordinating to support change management processes and collaborating with various internal, systemwide, and external teams.

-Analyze data trends within productivity tools to identify patterns and uncover opportunities for growth and process enhancements. Utilize data visualization techniques to present findings, enabling informed decision-making and targeted improvemen