Global Operations Specialist (Apprentice)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

About the Program

Visa’s Apprenticeship Program is designed for those with no prior experience interested in receiving hands-on IT training with an organization while also earning a salary. If this sounds like you, we encourage you to apply!

Global Operations Apprenticeship: This program combines classroom training, hands-on mentorship, and real-world projects to help launch a career as a Global Operations professional at Visa. Apprentices will begin with a 15-week bootcamp where they will receive full-time classroom-style education that will prepare them for On-the-Job Training (OJT). This period is officially known as Related Technical Instruction (RTI). During the RTI period, Apprentices will be contracted as employees of our Apprenticeship Provider, Apprenti. Upon successful completion of RTI, including satisfactory performance review, employment with Visa will begin.

At the conclusion of the year of OJT, those who have successfully completed the program may have the opportunity to be considered for promotion to full-time employment.

The Work itself:

By applying for this position, your application is automatically considered across multiple teams, which include:

GNOC - as a member of Global Network Operations Center (GNOC) team, your role is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Application Operations – as a member of the Visa Operations Command Center, (VOCC) monitoring critical production applications and resolving incidents promptly. You will participate in technical bridges, lead calls to resolution, and correlate critical alerts with system outages. The role involves assessing the impact of outages, prioritizing tasks, and enlisting support to prevent compromises to Visa's business or client service level agreements

MIM – as a member of the Major Incident Management (MIM) team, your role is assisting in the response to significant disruptions, coordinating with various departments to ensure an efficient approach, and communicating clearly with stakeholders. You will be prioritizing actions to mitigate harm, allocate resources effectively, and oversee the recovery process to restore normal operations. Additionally, they document the incident and conduct post-incident reviews to identify lessons learned and improve future response strategies.

If you are passionate about Global Operations and want to join a global leader in digital payments, the Apprenticeship Program at Visa is for you. During OJT, Apprentices will receive hands-on mentorship from leaders within one of the teams within our Global Operations organization at Visa, as well as career development workshops to develop professional and buildable skills. Specific assignments will depend upon your skill sets and team needs. By applying for this position, your application is automatically considered across multiple teams.

Work Hours:

During the on-the-job training period, apprentices will be considered Hybrid employees. Hybrid employees can split their time between remote work and the office. In these roles, employees are expected to work from the office 2-3 set days a week, as determined by leadership or site requirements, with the general expectation of being in the office at least 50% of the time, based on business needs.

Please note that upon completion of the on-the-job training (a one-year period immediately following related technical instruction), this role will transition to an Onsite – Flex position. In this capacity, employees will primarily work onsite in our Command Centers but may have the flexibility to work from home up to three times per month. T