Project Manager

Location: United States,USA,United States

Job title: Project Manager
Department: Project Management
Manager: Director, Project Operations

Happy Cog is looking for a dynamic and highly organized Project Manager to join our team. In this client-facing role, you'll be responsible for leading projects from kick-off to completion, ensuring smooth execution and successful delivery. You'll work across various departments, coordinating multidisciplinary teams to bring exceptional digital experiences to life for our clients.

Key Responsibilities

Project Leadership & Management

• Lead and manage multiple simultaneous digital projects throughout their entire lifecycle.
• Coordinate and guide multidisciplinary internal project teams, including those in different geographic locations.
• Collaborate with Business Development to understand project scope and disseminate Statements of Work (SOWs).
• Partner with clients and internal project teams to define user stories, manage sprints, and oversee backlogs effectively.
• Manage, control, and report on project budgets, providing weekly status updates to clients and bi-weekly status updates to internal management.
• Clearly communicate project timelines, including milestones, deadlines, and deliverables, to all internal teams and clients.
• Support the Operations and Finance departments by providing necessary information for accurate client billing and invoicing.
• Work with Senior Management to identify and select appropriate resources for new projects.
• Organize and lead project retrospectives, documenting key lessons learned to foster continuous improvement.

Project Execution & Control

• Develop and maintain essential project documentation, including project, financial, acceptance, and communication plans.
• Monitor and control project scope, managing change requests efficiently.
• Proactively identify, define, and communicate risks to both internal teams and clients, working towards effective resolutions.
• Create and manage project tasks and workflows, ensuring clarity and efficiency.
• Understand and anticipate project resource volumes and dependencies, actively working to resolve or escalate issues as needed.
• Coordinate with QA leads to ensure all baseline criteria are met for successful client review and approval.
• Serve as the primary point-of-contact for all project stakeholders, including executive-level communication.
• Conduct post-implementation reviews and meticulously document findings.
• Collaborate with other departments, such as Digital Marketing and Business Development, to identify opportunities for account growth.
• Work with the Sales Team to support and process any work change orders.

Skills & Qualifications

• Proven experience managing medium to large-scale digital design and development projects within an interactive agency environment.
• Knowledge of web technologies, web design principles, and delivering solutions with both creative and engineering components.
• Solid understanding of core project management processes, including requirements development, scope definition, communication, budgeting, resource management, risk identification, and client engagement.
• Demonstrated experience authoring and maintaining key project documentation, such as project management plans, scope baselines, SOWs, resource plans, issue/risk logs, and status/burndown reports.
• Experience leading and collaborating with multidisciplinary teams, including SEO, Content, UX, Design, Development, and QA.
• Proficiency in various project management methodologies, including Agile, Scrum, and Waterfall, with the ability to select and tailor the best approach for each project.
• Excellent communication skills, capable of interacting effectively with internal departments, cross-functional teams, key senior stakeholders, and clients.
• Highly effective in problem-solving, decision-making, and conflict resolution.
• Demonstrated ability to manage technical projects effectively.
• Ability to remain calm and composed under pressure, and to de-escalate stressful situations for others.
• Skilled at coordinating between multiple groups of project stakeholders across various locations.

Nice to Haves:

• PMP certif