NP, Patient Access Specialist, Registration

At Atrium Health Wake Forest Baptist, we take pride in offering a dynamic and fulfilling work environment. Joining our team means becoming an essential part of a leading healthcare institution that is committed to providing exceptional patient care and advancing medical research.

Position Highlights: 

• Shift Schedule:  Full Time, may include holidays
• Department:  Patient Access
• Location:  High Point, NC

What We Offer:

• Day 1 Health Coverage: Amazing health insurance with the option of copay or HSA eligible plans
• Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program
• Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave
• Retirement: Up to 7% employer-paid retirement contributions

Requirements:

• High School Diploma or GED 
• Prior Medical terminology and health insurance experience 

The Successful Candidate will assume responsibility for a variety of functions, which include, but are not limited to:

• Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services. 
• Reviews registration form for any missing data, and correctly enters information with limited keying errors. 
• Obtains patient's and/or responsible party's signatures on consent and other legal documents. 
• Updates registration system when applicable, and collects any payment due. 
• Secures needed pre-certifications, authorizations and referrals and enters information properly in the registration system, with no more than 5 instances of error during quarterly review. 
• Correctly routes paperwork, flags pre-admissions for any incomplete/missing information and communicates with service departments when orders are incomplete for scheduled patients. 
• Verifies insurance using the best and most cost-effective method for the particular insurance, such as software, payer website, or voice verification. For pre-registered patients, confirms insurance information entered into system is complete and accurate. 
• Ensures that the insurance verified matches the plan filed with no more than 5 instances of error per quarter. Correctly assigns Guarantors, taking into consideration compliance requirements (hospital transfers, SNFs, etc.) with no more than 5 instances identified at quarterly review. 
• Enters insurance benefit information on a patient's account in a standardized format and location within the main information system, and scans supporting documentation as appropriate. 
• Correctly selects insurance plans and enters them in the correct coordination of benefits order, with no more than 5 instances of error. 
• Enters appropriate Account Notes and uses Standard Notes when required. 
• Calculates money owed by patients, based on confirmed insurance benefits and informs patients of estimated amounts owed and options for payment. 
• Administers the Hospital Credit and Collection policy, offering the Prompt Pay discount and identifies patients for referral for Medicaid eligibility and charity care consideration based on outcomes of FAU screening tool. 
• Correctly administers alternate payment options such as Mosaic finance and Employee Wage Deduction. 
• Completes fax notification daily of designated payers. 
• Accurately selects patient from the Master Patient Index or assigns a new medical record number as needed. 
• Ensure duplicate medical record numbers are reported via online tool and account hot coded to indicate that reporting has occurred. 
• Incurs no more than 3 errors as identified during quarterly review. 
• Assigns the correct patient type according to pre-admitted status or service for non-pre-admitted patients.
• Correctly converts a registration from one patient type to another, changing all appropriate data elements and notifying Clinical Denial Management as appropriate. Correctly selects pre-admitted accounts for conversion and accurately selects appropriate appointments. 
• Makes necessary patient type changes as requested by Clinical Denial Management staff by next business day. 
• Greets patients arriving to the department and directs as needed. 
• Answers telephone calls and dispositions properly. Distributes parking passes according to procedure. <