Business Operations Manager – MX- Care + - Plano, TX

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity
Position Overview
The Business Operation Manager for the MX Paid Services team will play a crucial role in managing financial operations and ensuring accurate financial reporting and reconciliation for the Samsung Care+ device protection and extended warranty programs. The successful candidate will work closely with the Senior Finance Manager and Director of Care+ program, as well as with external insurance company partners.

Role and Responsibilities

Key Responsibilities

1. Financial Reporting and Analysis:

   - Prepare and review monthly, quarterly, and annual financial reports for the MX Care+ program.

   - Analyze financial data to identify trends, variances, and areas for improvement.

   - Provide financial insights and recommendations to support strategic decision-making.

2. Invoice Reconciliation:

   - Collaborate with external insurance company partners to reconcile invoices.

   - Ensure all transactions are accurately recorded and discrepancies are resolved promptly.

   - Maintain detailed records of all reconciliations and support audit processes.

   - Collaborate with the PI team to improve financial processes, such as invoice reconciliation automation.

3. Budgeting and Forecasting:

   - Assist in the development of annual targets and financial forecasts for the MX Care+ program.

   - Monitor budget performance and update forecasts as necessary.

   - Provide variance analysis and explain significant deviations from the plan.

4. Financial Controls and Compliance:

   - Implement and maintain robust financial controls to ensure compliance with company policies and regulatory requirements.

   - Support internal and external audits by providing necessary documentation and explanations.

5. Collaboration and Communication:

   - Work closely with the Senior Finance Manager and team members to align financial strategies with business objectives.

   - Communicate effectively with external insurance company partners to ensure smooth financial operations.

   - Foster strong working relationships with cross-functional teams, including accounting, operations, and HQ Care+ team for various tasks, including finance/operation-related topics.

6. Care+ SKU Creation and Management:

   - Oversee the creation and management of SKUs for the Care+ and Extended Warranty program.

   - Ensure accurate and timely updates to the SKU database.

7. Process Documentation and Maintenance:

   - Own the process documentation and continuously update it in the Confluence page.

   - Ensure all process changes are accurately documented and communicated to relevant stakeholders.

Skills and Qualifications

Qualifications:

- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred

- CPA, CMA, or other relevant professional certification is preferred.

- Minimum of 6 years of experience in finance, accounting, or a related field, with a focus on financial reporting and analysis.

- Strong understanding of fina