Display Operations Trafficker

Why Glassdoor?

Our mission is to help people everywhere find a job and company they love. In the process, we’re transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By choosing a career at Glassdoor, you’ll be directly contributing toward our vision  for a world where transparency empowers the workforce and motivates companies to become better employers.

Please note: This role may be open to remote hiring. Our office locations are in San Francisco, CA; Chicago, IL; London, UK; and Dublin, Ireland.

 

About the Role

The Glassdoor Customer Service Operations group is an operations team within the Customer Success Department. Advertising Operations Media Planners are part of the team encompassing the key technical consultants for our customers and internal partners. They provide technical mentorship from pre-sale to product launches and address technical problems that arise throughout the life of our partnerships. This team is essential to the customer experience, crafting & relying upon strong cross-functional partnerships with Sales, Customer Success, and many more.

The Glassdoor Display Operations team is a team that specializes in the management of operations for our Brand Ads & programmatic products. The team serves as a resource for the business to ensure the operational health of Glassdoor’s Display business.

In this role, responsibility would consist of understanding our customers’ business requirements and adapting the technical configuration of our display products to meet their needs. Your work begins before implementation, providing consultation on successful setup requirements and offering recommendations on how to optimize the audiences for customer display campaigns. You serve as a key resource for display product knowledge and implement campaigns using various internal and third-party systems. You will set up products, ensuring campaigns have healthy delivery, assist with campaign planning which includes reporting, impression allocation analysis and some campaign management responsibilities. After implementation, this position will analyze, understand, and resolve diverse technical issues using creative and inventive problem-solving, and partnering with engineering & product as needed.

Lastly, in this position, you'll play a critical role in driving innovation by finding opportunities to create efficiencies in quality implementations, improve product health, and deliver best-in-class customer experiences.

This role is for an individual contributor reporting to the Manager of Display Operations.

What You’ll Do

• Serve as the systems and product knowledge specialist for display operations and processes, providing the best possible customer experience for external and internal customers
• Assists with inventory checks for clients and internal teams, offering suggestions and improvements to campaign planning
• Helps manage campaigns for clients assisting with delivery and performance reporting
• Take part in team goals and SLAs for implementing/trafficking display campaigns for all levels of clients, including planning media
• Independently own relationships with different members of Go To Market (GTM) team regarding employer display campaigns
• Understands the basics of Glassdoor systems, products, and commonly used third party tools such as Salesforce, Google Ads Manager and Display & Video 360 (or similar industry comparison)
• Become deeply knowledgeable in the intricacies of the digital advertising/recruiting industry, the entire Glassdoor Display product suite, and the employers we serve
• Use product expertise and understanding of customer needs to suggest product, system, & process improvements that result in impactful changes to the team’s efficiency, client performance, and cross-team collaboration
• Proactively recognizing patterns and variances in data to troubleshoot and identify bugs, and participate in technical clean-up projects based on findings
• Utilize basic Excel functionality to prioritize solutions by analyzing data

What You’ll Bring

• A commitment to add  to our culture of DEI
• Bachelor’s Degree in Advertising, Business, Marketing, Computer Science, Management Informations Systems or related field is a plus 
• 1-2 years of validated experience in online advertising, sales operations, advertising operations and/or programmatic platforms, performing media planning, implementation and/or customer-facing functions
• Strong understanding of different advertising technologies including