Field Support Technician

CHAOS Industries is redefining modern defense with a multi-product portfolio that gives the ultimate advantage—domain dominance. The company's products are powered by Coherent Distributed Networks (CDN™), empowering warfighters, commercial air operators, and border protection teams to act faster, adapt rapidly, and stay ahead of evolving threats. 

CHAOS Industries was founded in 2022 and has raised a total of $1 billion in funding from leading investors, including 8VC, Accel, and Valor Equity Partners. The company is headquartered in Los Angeles, with offices in Washington, D.C., San Francisco, San Diego, Seattle, and London. For more information, please visit www.chaosinc.com.

Role Overview:

The Field Support Technician (FST) serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations. This role is responsible for fielding and troubleshooting CHAOS’ software and hardware capabilities in operational environments. This role requires strong initiative: build trust, learn, drive, and deliver outcomes and flawless execution. 

The FST works directly with front-line military, government, and commercial customers to ensure mission success. Successful candidates thrive in ambiguous environments, possess strong technical aptitude, and are comfortable operating independently in the field. The ideal candidate demonstrates exceptional planning and coordination skills, an aptitude for flawless execution and an eagerness to apply them to the tactical deployment of CHAOS systems. This role sits within the Operations & Training group on the Mission team.  

Responsibilities:

• System Deployment & Fielding  
  • You’re excited to be where the customer needs us. 
  • You are detail-oriented to ensure everything for a given deployment is at maximum readiness and gets where it needs to be, on time.  
  • You will coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises and deliveries. 
  • Support installation, configuration, integration, and fielding of company systems. 
  • Cross-functionally coordinate with logistics, engineering, and program teams to ensure successful deployments. 
  • Success in this role means you’re the customer’s most trusted tactical partner. 
•  Know our products – know the mission 
  • This role requires you to have intimate product knowledge and willingness to be hands-on with hardware in the field with customers. Success requires a thorough understanding of our technology, capabilities, and resources squared with the mission and user requirements. 
  • You will lead basic system troubleshooting with confidence and support CHAOS engineering teams in the diagnosis and resolution of hardware, software, networking, and system integration issues. 
  • Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context.
  • Work full-time onsite at our Headquarters in Hawthorne, CA.  
  • Regular CONUS/OCONUS travel required for product testing, customer demonstrations and customer delivery (50%). 

Minimum Requirements:

• 3+ years of experience supporting military, government, or enterprise technology systems. Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component is desired. 
• Knowledge of radar, RF, sensor, weapons systems, defense technology and communications preferred.