Part-Time Customer Service Representative I

The City of Pearland, Texas, is seeking to hire a part-time Customer Service Representative I to assist with the day-to-day operations of our Utility Billing division within our Finance Department. Are you service-oriented? Could you excel in a fast-paced environment that is customer-facing? If so, you may be perfect for this position!

The Customer Service Representative I earn a competitive salary of $16.61 - $17.97/hour, based on qualifications.

We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match. We also offer access to the city's recreation fitness center and employee assistance program (EAP).

ABOUT THE CITY OF PEARLAND

The City of Pearland has received a Top Workplaces of 2023 USA award from Energage, a leading research firm that specializes in employee engagement and workplace culture each year across the United States. The City of Pearland has also been recognized as a Top Workplace in the Houston Metro Area 2023 by The Houston Chronicle.

Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Ranked among the top ten safest cities in Texas, Pearland residents know their families are safe and secure in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to experience all the city has to offer, including professional sports, world-class cultural amenities, and recreation.

Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.

A DAY IN THE LIFE AS A CUSTOMER SERVICE REPRESENTATIVE

Job Summary

The purpose of this class within the organization is to provide information in response to inquiries about products and services, handle basic payments and service requests, and to handle and resolve complaints.

This class works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Essential Functions

• Confers with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolves customers' service or billing complaints by performing activities such as refunding money, or adjusting bills.
• Completes contract forms, prepares change of address records, or issues service discontinuance orders.

For detailed information about this position, please review the attached job description.

Requirements

Minimum Education and Experience Requirements

• Requires High School graduation or GED equivalent.
• Requires six (6) months customer service or closely related experience.

Special Certification and Licenses

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