Jobs and Careers

Senior Specialist Customer Experience (m/f/d)

MediaMarktSaturn

Germanyfull_timeVerifiedPosted 23 Apr 2024

About the role

Your Tasks

Close collaboration with international internal stakeholders (e.g. country CX and product teams, data privacy/legal-, HR- and Marketing team, etc.)
Prioritization, assignment and execution of international CX projects
Prioritization and assignment of international survey feature/change requests
Providing clarifications, answering questions, and ensuring a shared understanding of the business requirements for CX Feedback Management Platform
Defining actions for the Feedback Management Platform and assigning the actions to related stakeholders
Supporting the execution, when it’s needed

Your Profile

Ideally Bachelor's or Master's degree with a focus on Customer Experience, Marketing, or Market/consumer research
Experience in working with technical product teams
Experience with the tools JIRA and Confluence.
Good analytical skills / affinity for numbers
Ideally, practical experience in the field of Customer Experience/Insights or Market Research or Marketing or Product Management
Understanding of different data resources / data flows
Knowledge on the data formats (JSON, CSV etc.)
Communication skills: Effectively Collaborate with different Stakeholders
Ability of gathering, analyzing and prioritizing the needs, business requirements
Customer-Centric Mindset
Ideally First practical experience in the field of Customer Experience/Insights, Market Research, Marketing
Proactive approach to work
Team player
Confident handling of MS Office applications
Fluent in English

About Us

As an Senior Specialist (m/f/d) within the Global Customer Experience Team you will be the point of contact for internal CX-related requests and work closely with several internal and external stakeholders. We are an international, (mostly) English speaking team and are looking for a candidate (m/f/d) that is fluent in English. You are having experience managing different stakeholders at the same time, are interested in customer insights and want to support us in delivering great customer experiences? Great, apply now and become part of the MediaMarktSaturn International Customer Experience Team!