Order Management System, Engineering Manager – Integration of Customer Ecosystem (ICE)

<p>Job Title</p>Order Management System, Engineering Manager – Integration of Customer Ecosystem (ICE)<h1>Business Environment</h1><p></p><p>Airline business is going through a complete retailing transformation to address expectations customers are now used to in retail: workflow efficiency and control, price transparency, social networks interactions, personalization, etc…</p><p></p><p>In this context, Order Management System (OMS) is essential to deliver the true value of this transformation. And our group, TRU-ALT-ENG-ORR-OST-OMS, is in charge of building the Amadeus one.</p><p></p><p>In that perspective, we are looking for a manager software engineering to contribute to the evolution of the Order Management System in the core of the Amadeus Airline Platform.</p><p></p><p>The ORR-OST-OMS entity is in charge of delivering the Amadeus Order Management System (OrMS), a new module that will be at the heart of the new reservation suite proposed to our customers in replacement of the existing PSS.</p><p></p><p>The OrMS will help airlines to easily manage orders (their contract and reservations records) and give their customers a simple purchasing and servicing experience together with their partners. Our intent is to bring with this solution the following benefits to our customers:</p><p></p><h1>About the role </h1><p></p><p>Boost retailing transformation</p><p>Benefit from our IATA-certified, ONE Order capable order management system. Apply retailing-inspired processes and power more accurate interactions with customers leveraging single-source-of-truth orders and simplified flows for booking, servicing, and disruption with full contextual data and automated processes. Boost the efficiency of downstream processes and systems with real-time visibility of sales and revenues.</p><p></p><p>Extend and simplify partnerships</p><p>Address new opportunities with any partner regardless of its business model. Quickly onboard air and non-air partners to grow offer and business relationships providing higher efficiency and consistency of processes. Truly understand customer context across partners fueled by shared and enriched data.</p><p></p><p>Deliver unbroken customer-centric experiences</p><p>Empower customers with decisive control of their orders at any step of the traveler journey. Allow proactive and effortless resolution of any customer query at first contact. Enable transparency for customers by providing a unified and seamless ordering experience.</p><p></p><h2>Protect business continuity</h2><p>Manage a smooth transition to the order management system gradually, without interfering with airline’s current business. Transition to Amadeus Order Management System will be gradual and with airline’s preferred passenger service system.</p><p></p><p>Within OMS department, the ICE (Integration of Customer Ecosystem) team focuses on the interaction with some core bricks of our customers' ecosystem. It will take in charge the interactions with some of those (payment, stock, delivery...) and actions we need to take in the core of the product would anything happen on those.</p><p></p><p>Purpose</p><p>Lead a component team of Business Analysts and Developers responsible for analyzing user needs and design, code, test, debug, document and maintain software solutions on key Order Management System components.</p><p></p><p>Team environment</p><p>We are evolving to a Safe agile environment, in order to better focus on customer centricity, interoperability and built-in quality, while thriving on fast-tracking innovation.</p><p>Our organization also emphasizes a DevOps culture, as well as a dedicated team for architecture, solutions and expertise support.</p><p>The usual projects include airlines implementations to build jointly this new solution, products evolutions (strategical projects to keep our advance on competition) and technical improvements.</p><p>Our main challenges lie with the setting up of a complete new solution, more than recreating a new solution based on the actual one, our intent is to go for a real transformation, rethinking the business as we know it today to match with current and actual needs that our customers have.</p><p>Our organization thrives to embody the "simple, agile and open" mantra, by working on an open, dynamic and connected framework.</p><p></p><p><u>Key accountabilities</u></p><p></p><p>Management and Engagement</p><p>•    Manage engineers in the delivery of all committed projects on-time, on-scope, and adherence to corporate standards and quality</p><p>•    Define team objectives and translate them into individual objectives for each team member in line with organizational goals</p><p>•    Evaluates team and individual performance</p><p>•    Provide input for salary reviews</p><p>•    Develop team(s) based on continuous assessment</p><p>•    Motivate and guide individual team members to stretch and expand their own capabilities (know-how, behavior, communication etc…)</p><p>•    Build/manage