Samsung Store Manager

Job Type:

Temporary (Fixed Term) (Seasonal)

Work Location:

Samsung ILP 7001B - New York, NY 10012

Overview:

2020 Companies is seeking an immediate full-time temporary Experiential Store Manager representing our client, Samsung Electronics America.

Dates: 7/3/2025 - 8/9/2025 

Hours: Mall Hours

Pay: $57k - $63k + incentive

Location: Retail store within shopping mall

*Vehicle is not required for this position.  

Do you have great leadership abilities?  Are you engaging and enthusiastic? Can you deliver a world class customer experience with every interaction? Are you passionate about the latest and greatest technology? Then don’t miss the opportunity to work with one of the world’s leading technology brands, Samsung!

Under the direction of the Program Manager, this role will ensure adherence to dress code policy, established work schedules, paperwork compliance, and customer engagement to ensure maximum presentation and sales potential. You will provide on-site supervisory presence and ensure customer experience is a priority.

Your Role as an Experiential Store Manager is to:

• Engage & interact with customers in 1:1 and large group settings with passion, energy, and knowledge of Samsung products
• Demo Samsung products and position the ecosystem based on consumer lifestyles
• Assist in driving sales and customer experience
• Coach Brand Ambassadors on Samsung products and promotions
• Motivate and drive team to increase sells within store
• Maintain a high energy and professional attitude at all times
• Create a memorable and positive experience for customers
• Manage timecards, creating schedules, inventory etc.
• Ensure team is exceeding client expectations and applying with company policy and procedures

We are looking for someone who:

• Has excellent communication skills and experience in consumer facing environments (sales, customer service, etc.)
• Always energetic with a big personality and ability to “hype” a group as small as 1, to as large as 100
• Interested in one or more areas in technology, social media, gaming, music, health & wellness
• Ability to build relationships with a wide range of stakeholders and customers
• Flexible and adaptable with a passion for teamwork and innovation

Job Description:

• Supervise team members
• Accurately submit work schedules to Program Manager for approval
• Assist team members with closing sales
• Ensure compliance with Company policy and procedures
• Accurately track inventory receipt and count as appropriate
• Create and review weekly shift schedules based on business needs
• Create or review weekly schedules and provide approval
• Review time sheets for accuracy
• Meet or exceed assigned sales goals on a monthly basis
• Courteously welcome customers, offer assistance, assess needs and suggests products
• Professionally resolve customer complaints; escalate as appropriate
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Perform all other duties as assigned

Performance Measurements:

• Achieve posted store performance goals in all categories
• Meet established monthly/weekly assigned sales quota/goals
• Customer/client satisfaction based on Net Promoter scores and substantiated complaints
• Complete all administrative tasks as outlined by the assigned due date

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• Demonstrated long-term excellent sales performance
• Proven record of successful management/leadership in a Retail environment
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to multi-task in a fast-paced, team environment
• Ability to work flexible weekends including evenings, weekends and holidays
• Able to work autonomously with excellent time management skills

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportun