Customer Service Representative (Sales)

Job DetailsJob Location: Houston TX - Cypress, TX 77429Be Part of a Winning Team!

Are you committed to providing great sales support and customer service, interested in continuous improvement, possess good systems and reporting skills and have a passion for fasteners while working in the industrial space?  At Hodell-Natco Industries (HNI), we specialize in supply chain management and are looking for you to join our team working alongside seasoned sales professionals as an inside sales / customer service representative.

Be part of a high volume, fast paced environment where you will work independently supporting sales initiatives in cooperation with the sales, operations, purchasing and sourcing teams, and be committed to exceptional customer service and attention to detail, while tracking trends, updating and running effective reports and system tools, proactively addressing issues, clearly communicating and monitoring customer accounts with the ability to grow into an Account Management role over time.

RESPONSIBILITIES

Provide an Exceptional Customer Experience


Promote a Customer First mentality
Seek clear communication and understanding of customer needs and translate/communicate them to our organization
Provide sales support as needed to the local sales team and assigned customers
Enter quotes and sales orders in expedient manner (with assistance from teammates)
Enter process transactions, production orders and conduct other transactions as necessary
Follow up on quotes in designated time to ensure success
Expedite sales orders, work with purchasing team on inbound requirements
Have extensive knowledge of Hodell-Natco product offering
Be willing to assist with warehouse and other support duties on behalf of the customers as opportunities arise.
100% SalesForce utilization for all interactions with PPR accounts ($50,000 or greater strategic accounts). This includes, but is not limited to: Customer cases, Customer call logs, Customer visits, email interaction, opportunities, and quote follow-up


Accountability and Performance Measures:


Assist in exceeding annual sales and margin goals for branch
Manage orders/quotes/expediting to ensure performance metrics are met consistently
Utilize portals and HNI reporting for effective Customer management.


Work constructively as a team member to advance our organization and help elsewhere in the organization when necessary or when asked.

Employ skills to assist internal customers and add value:


Have a strong understanding of HNI’s strategic plan & value-added philosophy
Seek clear understanding of processes, products and customer needs to best execute the responsibilities in a support role
Offer suggestions and / or seek clarification and guidance to / from internal customers when considering how to best and effectively service their needs
Operate with a focused, detail-oriented and proactive mindset


REQUIRED SKILLS & ABILITIES


Solid time management and organizational skills
Commitment to detail, accuracy, quality, and continuous improvement
Excellent verbal and written respectful communication skills
Outstanding listening and people skills
Working knowledge of Microsoft Office with solid Excel skills
Ability to learn, navigate and work with ERP/MRP software
Ability to analyze information, identify issues and seek assistance to resolve situations
Ability to effectively work under pressure
Problem-solving abilities


EDUCATION & EXPERIENCE


Associates or bachelor’s degree preferred in a related field - or equivalent work experience
Minimum of 1 year related work experience in a customer facing / support position
Working knowledge of Microsoft Office with ability to use Excel for data analysis and reporting
Industry knowledge / experience is a plus


PHYSICAL REQUIREMENTS


Prolonged periods sitting at desk and working on computer
Manual dexterity with the ability to learn to read specification documents
Office setting with exposure to a warehouse environment
Ability to occasionally lift 50 lb boxed materials


Work Location: In-office position.  Cypress, TX

Job Type: Full-time; hourly wage is aligned with experience coming into the role.

Benefits:


Hourly wage, eligible for overtime
401(k) with match
Medical, Dental and Vision insurance with additional health and welfare benefits
Some schedule flexibility and the ability to occasionally work remotely once proficient in the role
Paid time off
Professional development assistance
Employee Referral program

Qualifications