Vice President, Engineering - Cloud Performance

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

About the Role:

The Vice President, Engineering - Cloud Performance is responsible for Zscaler’s customer cloud adoption and capacity management. With primary responsibility for accelerating our customer’s cloud transformations by creating and implementing strategies to accelerate adoption and use of the Zscaler’s Cloud Platform, inclusive of all of Zscaler’s offerings. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. In this role, you will work to define tooling and processes, work cross-functionally with a variety of partner teams, and provide design support for infrastructure and network capacity. This leader will work across Zscaler’s Product, Engineering, Sales, Partner, and Customer Success teams to drive the cloud capacity strategy for customers.

Reporting into Zscaler’s VP, Site Reliability Engineering and as the key point of integration and prioritization across Zscaler’s Cloud activities, the role will strengthen existing partnerships and forge new, cloud-related alliances to drive Zscaler’s cloud brand, customer engagement, and pipeline. Finally, this is a new role so you’ll be starting as an IC Leader, but over time you will build and lead a team of expert engineers and managers with deep experience in cloud integration, storage, and data management.

Cloud Operations:

The Site Reliability Engineering  team keeps our engines running at peak performance. The Zscaler cloud processes tens of billions of transactions for our global users every day. Even as transaction volume grows every quarter, our cloud’s overall stability keeps improving, thanks to this team’s expertise and dedication to reliability, availability, and scalability. Above all, to be part of this team, you’ll need to share this dedication.

Responsibilities: 

• Manage capacity planning of specific Zscaler Services. Understand what good looks like from a performance perspective through in depth analysis, benchmark it and drive improvements when performance deviates from good.
• Collaborate cross-functionally with subject matter experts to understand current process as well as implementing automated mechanisms for collecting and aggregating data
• Jointly develop capacity criteria for measuring capacity
• Coordinate the introduction of core products, solutions, architectures, network offerings, application and infrastructure level optimizations, and any associated updates
• Coordinate production of build plans, including long-term infrastructure and capacity
• Define the sequence of infrastructure and capacity deployments
• Own Infrastructure  cost allocation strategy, product definition, and chargeback
• Build and enhance reporting to show historical performance trends based on capacity measurement criteria 
• Create forecasts that will result in capacity planning decisions 
• Insure capacity criteria stays updated when new products and product enhancements are launched
• Partner with field teams on large/strategic deployments 
• Present actionable metrics to internal and cross-functional leadership
• Create summary dashboards that can be presented regularly to senior leadership and various stakeholders 

Minimum Qualifications:

• A history of developing and delivering significant public cloud products
• 8-10+ years off relevant experience in capacity management and performance
• 5+ years of experience in people management role
• 5