Medical Assistant - Strategic Partnerships

The Medical Assistant will be responsible for working with the Physical Health Assistant (PHA) to meet the basic medical and health-related needs of Strategic Partnerships.  The Medical Assistant will help maintain consumer medical records and agency documentation, schedule client appointments, field calls from clients, staff and outside agencies, and assist the PHA to remain in compliance with agency policy and waiver regulations.  The Medical Assistant will participate in the agency’s on-call rotation, assist with incident reports, assist with staff and house meetings on health-related topics, and conduct staff training as assigned.

At RiverValley Behavioral Health Services, we aspire to meet the needs of every client we encounter.  We are passionate about extending a hand to those in need of behavioral health services.  Explore below the potential career opportunity with Behavioral Health Services, Strategic Partnerships.

Essential Functions:

Medical Records

• Assists with maintenance of consumer medical records, which includes keeping records up to date, aiding in quality enhancement procedures, gleaning of the charts, and storing the gleaned charts in year order.
• Performs chart audits as directed by Senior Director and assists with resolving discrepancies.
• Assists VP, Senior Director, Residential Coordinator, and ARD in preparing for surveys and billing reviews (Medicaid, DDID, CARF, etc.).
• Facilitates communication with case management and other provider agencies to address discrepancies with chart documentation.
• Ensures vision, dental, and physical exams are uploaded to MWMA.

Direct Client Care

• Maintains functional knowledge of clients’ physical, mental, and behavioral health and wellbeing to enhance advocacy efforts during appointments and other interactions with clients and clinicians or equipment providers.
• Accompanies individuals to medical or behavioral health appointments as necessary.
• Interacts appropriately with individuals and treats them with dignity and respect.
• Fields calls from DSPs during medical appointments when additional information is necessary.
• Serves as backup staff as necessary for partial and full shifts.
• Treats all clients with dignity and respect.

Administrative Duties

• Maintains a database of current prescriptions, physician’s orders, and prescription renewals and coordinates with pharmacies and physicians to avoid lapses.
• Orders medications and refills according to regulations and agency policy.
• Works as a team member with co-workers and supervisors.
• Adheres to policy and procedures of the agency.
• Assists PHA with the distribution of new or updated prescriptions and physician orders to ADTs, ARD, Pharmacy, Case Managers, and client charts.
• Assists PHA in maintaining client appointment calendar and scheduling appointments as necessary.
• Assists PHA with preparing and making appointment notifications for staff.
• Assists PHA with sending documentation ahead of doctor’s appointments to the doctor’s office and ensures receipt of documentation following each appointment.
• Schedules GRITS transportation for appointments when necessary.
• Maintains list of HRST due dates, coordinates with PHA to prioritize HRSTs by due date and need, and assists with completion of HRST updates.
• Assists Senior Director, Residential Coordinator, and Assistant Residential Director with conducting staff/house meetings on topics related to client health.
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