Manager: Product Sales & Services

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary

The In-Resort PSS Leader will lead a resort-based PSS and parking teams and be responsible for executing the PSS strategy through strong operational excellence, workforce management, and standardized service delivery. The role will report directly to the resort GM and will be part of the in-resort leadership team supporting the GM/COO and Skier Services leader.  The In Resort PSS leader will be held accountable for delivering an Experience of a Lifetime for our Employees and Guests, which, in turn, will drive Vail Resorts' worldwide growth and profitability.  

 

In this capacity, the In Resort PSS Leader will be focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service de-escalation. In resort, leaders will maintain regular communication and partnership with the GM to provide continuous feedback and support the execution of the strategy.

 

Job Specifications:

• Starting Wage: $50,165.00 - $71,664.00 + annual bonus
• Employment Type: Winter Seasonal 2026/2027 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: No

 

Job Responsibilities

• Understand and execute on the vision, strategy, and roadmap for the evolution of in-resort Guest Service Delivery, including people, processes, and technology
• Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
• Develop and implement the processes and reporting necessary to manage a function, and ensure that appropriate standards are in place to evaluate and optimize service delivery and service quality
• Through strong communication and listening, serve as a consultative partner to resort leaders, line of business partners (Ski School, Scanning, etc), and external stakeholders to continuously improve and scale service delivery
• Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality, and reduce operating expenses
• Manage local budget and expenses
• Create high-performing teams and a culture focused on value creation, delivering results, guest service, and leadership development for career progression.
• Support the creation of an effective Guest Services organizational culture, including partnership with peers.
• Develop high-performing teams by increasing the high-potential employee mix and ensuring solid succession planning.
• Responsible for ensuring smooth and efficient parking operations while delivering a friendly, welcoming arrival and departure experience for guests and employees, continuously enhancing the overall parking experience.

 

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