IT Support Specialist

Overview

Responsible for providing technical support to end users. This role involves installing software, troubleshooting hardware and software issues, managing user accounts, and handling help desk activities to ensure smooth IT operations.

Responsibilities

Provides technical support for desktop and laptop computers, including setup, configuration, and troubleshooting.

 

Assists users with software installation and updates.

 

Manages user accounts and permissions.

 

Responds to help desk inquiries and resolves technical issues promptly.

 

Documents and track support requests and resolutions.

 

Communicates effectively with users to provide updates and solutions.

 

Travels to remote sites as needed to provide on-site technical support and resolve issues.

 

Qualifications

Education and/or Experience                   

High school diploma or general education degree (GED) is required. Associate or Bachelor's degree is preferred; three years related experience and/or training; or equivalent combination of education and experience.

 

Computer Skills                                                             

To perform this job successfully, an individual should have advanced knowledge of PC’s and Mac operating systems and basic knowledge of its applications.

 

Certificates, Licenses, Registrations

CompTIA A+ / Net+ and Microsoft Certified Desktop Support Technician certifications are preferred.

Valid driver's license.

 

Other Skills and Abilities                                                           

Strong written and verbal communication skills.

Ability to coordinate and prioritize multiple tasks.

 

Other Qualifications                                                    

Basic experience in communicating IT technologies issues and solutions.