(North America Internal Job Posting) Customer Service Representative

About ArcelorMittal 

ArcelorMittal is one of the world’s largest steel producers. We use the most innovative technology to create the steels tomorrow’s world will be made of. Every day over 190,000 of our talented people, located in over 60 countries, push the boundaries of digitalization and use advanced technology to create a world that is stronger, faster and smarter. To help make this possible, they know they can depend on the support and training that a company of our scope and scale can provide.  

 

Why you should join our Team

At ArcelorMittal North America we have created something special. A better place to work and an ability to make a real difference to the world. 

We provide exceptional training and career paths. Our goal is to have our leaders be home grown and to provide all employees opportunities for growth, development, and movement within our organization.  We only accept A players as part of our team. 

 

Join our family, be a part of a great story and help us continue to grow and be successful.

OVERALL DESCRIPTION AND DUTIES:

• Primary point of contact for assigned customer accounts
• Fosters customer relationships and has explicit understanding of customer requirements
• Responsible for the order fulfillment processes including but not limited to:
  • Enters customer purchase orders (such as steel/material specifications, delivery information, pricing, etc.) into using SAP in a quick and error free manner
  • Monitors sales activity to ensure business plan and forecast targets are not exceeded
  • Monitors pricing guidelines for contract and spot business; monitors billing errors to achieve 0% pricing errors
  • Manages inventory and monitor supply chain to meet customer expectations
  • Manages work queues to ensure orders are fulfilled as required
  • Initiates necessary actions required to resolve any obstacles between customers' requirements and AM/NS ability to satisfy them
• Decision maker within established guidelines in a fast-paced, sometimes stressful environment
• Maintains open, professional communication with other departments including Sales, Technical Services, Production Planning, and Logistics regarding all aspects of customer requirements

 

EDUCATION & ACCREDITATION:  

• Bachelor’s Degree in Business Administration, Marketing, Finance, or Supply Chain Management, or combination of education and related experience            

 

SKILLS AND EXPERIENCE:    

• 2 to 3 years demonstrated experience in Inside Sales role preferred
• Steel industry, manufacturing, or automotive industry experience preferred        
• Highly proficient in MS Word, PowerPoint, Excel and Outlook
• SAP or other ERP system experience desired, but not required
• Excellent time management skills
• Highly energetic and self-starter
• Problem resolution and resourceful
• Process improvement oriented
• Demonstrates strong decision-making, analytical, and problem-solving skills
• Able to competently handle a fast-paced environment, with strong organizational, multi-tasking, and prioritizing skills
• Ability to deal sensitively with confidential material

 

 

WORKING CONDITIONS:

• Admin building
• Possible work from home opportunity
• Steel processing facility in Calvert, Alabama 

ArcelorMittal North America is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.