Inventory Control and Quality Assurance Team Lead

ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices. Every day, we help our 1.4M+ Members find better products, support better brands, and build a better world in the process. We are a profitable, half-billion-dollar revenue business proving that mission-focused companies can succeed. We are also a Certified B Corporation, recently became a Public Benefit Corporation, and are a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success. 
With the continued growth of our Fulfillment Center in Reno, NV, we have some exciting employment opportunities. Come experience all that we offer and Thrive along with us! 
We currently have an opportunity for a highly motivated team player as an Inventory Control/Quality Assurance Team Lead. In this role, you will be responsible for carrying out the day-to-day operations of our ICQA department and providing the highest level of customer service. This position will play an integral role in maintaining our high inventory and quality goals. You will act as a key member of the leadership team. Overtime flexibility will be required for this role.
As an ICQA team lead, you will be responsible for leading by example and setting high ethical, moral and performance standards for your team. Creates an environment that inspires Thrivers to build a culture of operations excellence through consistent communication, training and development. Ensuring that new and experienced thrivers perform duties with a high degree of safety, service and quality. Ensure workflow for the facility meets performance expectations and all customer orders are processed properly and on-time. Provide basic feedback to the team on performance. Know when to escalate issues to your manager for assistance. 

Available ShiftMonday-Thursday, 5:30am-4:00pm (overtime as needed)

RESPONSIBILITIES

• As an ICQA team lead, you will be responsible for leading by example and setting high ethical, moral and performance standards for your team.
• Creates an environment that inspires Thrivers to build a culture of operations excellence through consistent communication, training and development.
• Ensuring that new and experienced thrivers perform duties with a high degree of safety, service and quality. Ensure workflow for the facility meets performance expectations and all customer orders are processed properly and on-time.
• Provide basic feedback to the team on performance. Know when to escalate issues to your manager for assistance. 
• Maintains inventory cycle count program performing counts on our inventory daily.
• Assists in developing solutions to shortages, overages and inventory discrepancies.
• Reconciles, corrects and properly aligns counts between inventory system and the physical inventory.
• Identification and prioritization of slotting opportunities. These include regular items, seasonal items, promotions, first orders gifts with purchase, and new items.
• Ensure high velocity locations are pulled and replenished in an accurate and consistent manner.
• Pull and systematically process damaged, expired, recalled items, transfers as needed.
• Applies and ensures compliance with inventory processes and procedures.
• Effectively and promptly communicate (both verbally and electronic) all applicable inventory requests and inspections to both corporate and internal leaders.
• Support internal/external audits.
• Ensure that all system transactions are accurate and timely to reflect correct inventory position at any time. This includes cycle counts, donations, damage, etc.

QUALIFICATIONS

• High school diploma or equivalent (GED)
• Honest with high integrity
• Dedicated to quality and high standards
• Supportive of values following policies and procedures
• Positive, ambitious, energetic, hardworking with a strong work ethic
• A team player valuing co-worker's opinions treating everyone with courtesy and respect
• Able to communicate effectively and take direction
• Dependable, responsible, reliable and mature
• Exceptional listener who is well organized and has an eye for detail
• Able to work in a team environment, provide honest and direct feedback
• Able to handle ambiguity, changing priorities and use good judgment in stressful situations
• Experienced with performance metrics
• Analytical with problem solver abilities
• Self-motivated, structured, accurate, r