Patient Service & BioMed Technician

Description

Patient Service & BioMed Technician Position Summary

Supports the overall business plan and strategic direction of the organization by performing a dual role that includes both patient-facing and equipment-focused responsibilities. This team member delivers, sets up, recovers, cleans, and maintains durable medical equipment (DME), including respiratory equipment, while providing excellent patient education and service. They also perform quality assurance and repair functions in the warehouse to ensure that equipment is clean, functional, and ready for use.

Patient Service & BioMed Technician Essential Functions

• Models and holds others accountable to the Barnes culture; acts as a coach and mentor to others in the organization.
• Completes efficient and safe deliveries, new-patient setups, and equipment recoveries in the designated service area.
• Provides patients and caregivers with education on equipment use, rights and responsibilities, safety precautions, and care instructions.
• Collects necessary documentation, including signatures and payments, while maintaining a compassionate and professional demeanor.
• Inspects, cleans, disinfects, and updates equipment in the warehouse, ensuring quick turnaround and proper handling to prevent cross-contamination.
• Executes preventative maintenance schedules and coordinates complex repairs per manufacturer guidelines.
• Conducts quality assurance inspections on all outgoing equipment.
• Maintains accurate documentation and records of repairs, deliveries, patient interactions, and inventory updates.
• Participates in the on-call rotation as assigned.
• Loads, organizes, and secures products/equipment for delivery in a safe and efficient manner.
• Observes all safety guidelines, including use of PPE and proper handling of hazardous materials.
• Other duties as assigned.

Patient Service & BioMed Technician Minimum Qualifications and Skills

• High school diploma or equivalent required.
• Must be 21 years of age or older with a clean driving record.
• Two years of applicable experience in BioMed or HME/DME roles preferred.
• Must possess strong customer service and communication skills.
• Ability to multitask, stay organized, and work both independently and collaboratively.

Patient Service & BioMed Technician Working Conditions

• Combination of driving, standing, walking, and hands-on technical repair for up to 8+ hours per day.
• Must be able to lift up to 55+ lbs regularly.
• Exposure to patient homes, warehouse environments, and medical equipment.

The Barnes Difference

For those looking for a workplace that is as compassionate with its staff as it is with its patients – Barnes Healthcare has what you are looking for. Providing unparalleled service since 1909, we do not just offer you a job; we welcome you into a family committed to outstanding care, community spirit, and meaningful impact. Our history exists simply because of the people committed to delivering on our driving purpose - We Take Care of People. ™

A Legacy of Caring - Join forces with a healthcare pioneer! Experience how we have earned the trust of countless families through over a century of unwavering dedication to nurturing health and happiness.

A Culture of Empathy - Dive into an environment where patients' wellness journeys shape our business. Your empathy and insights are valued, heard, and pivotal in crafting holistic care experiences.

Community Engagement - Engage with local endeavors, enrich lives, and witness firsthand the difference you make every day. We provide 40 hours of volunteer time off to allow you to get involved with our communities in a personal way. Our commitment to our communities has led to raising over $800,000 for those we serve since 2009.

Daily Fulfillment – Your experience will be much more than a paycheck. It is the gratification of knowing your work profoundly improves lives, contributing to delivering compassionate care for those we serve.

Exceptional Teamwork – Your purpose is shared with a group of passionate, talented, and supportive colleagues who work together to deliver a transformative impact and legendary customer service. You will find a second family here.

Deep Roots – Become a part of a fourth-generation family business whose success has always been measured by the number of lives we impact and not by the earnings of outside shareholders.

Ready for a career that nourishes your soul as you nurture others? Your opportunity is here, with a family that cherishes your ambitions as much as you do. Step into your role at B