Administrative Director, Support Services - Support Services Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

Provides leadership for Environmental Services, Food and Nutrition Services, Security and Parking Services. Ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and revenue objectives. Initiates the integration of additional services as needed. Oversees the campus environmental services, food services, security and parking force. Implements satisfaction drivers, coaches, trains, and develops directors, managers and supervisors. Develops employee training and retention initiatives. The Administrative Director, Support Services primary objective will be maintaining a safe, secure and threat free environment. The Administrative Director shall provide a framework for the successful implementation and maintenance of a comprehensive environmental services, food services, security and parking program. The Administrative Director will also serve as an integral part of the Environment of Care Committee, Emergency Preparedness, and Threat Management team and co-chair the Workplace Violence Committee. The Administrative Director, Support Services requires the full understanding of environmental services, food services, security and parking operations consistent with the mission of Keck Medicine of USC. This Leadership role will demonstrate behavior consistent with the Keck Medicine of USC mission and values, while supporting the strategic plans, goals, and key performance indicators. The Administrative Director, Support Services is assigned the responsibility and is authorized by the CEO to proactively take any and all steps necessary to eliminate any unsafe conditions or threats, which could result in personal injury, loss of assets or property damage in a manner, which is consistent with the mission, and philosophy of the Keck Medicine of USC.

Essential Duties:

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
• Analyzes operational and financial indicators to continuously improve Branch performance; ensures positive financial operations with area accountability.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; supports client temporary start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
• Recruits, selects, orients, trains, and develops staff in collaboration with management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.
• Develops and administers Healthcare Security Competency Tasks and its associated checklist in collaboration with management.
• Oversees the Environmental Services operation, Food Services operations, Security operation, Hospital Parking Lot operations, and Access control systems.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, standards, policies and procedures.
• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and ensures adequate inventory of uniforms and equipment; maintains and submits payroll records and other required information.
• Ensures scheduling is handled effectively to meet organizational requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.
• Maintains composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Frequent travel to various off site clinics and hospitals for oral presentations, group meetings, and site surveys.
• Directs, motivates, trains, coaches, and disciplines staff in a positive manner.
• Understands and demonstrates the ability to take protective actions, following established guidelines.
• Directs and provi