Sr. Manager, Fraud

Overview

The Sr. Manager, Fraud Operations leads a team of fraud professionals in data collection, analysis, review, and investigation of suspected and confirmed fraudulent activities. 

 

Essential Functions

• Analyze and investigate auto contract originations to determine whether auto dealers are committing fraud that harms ACA and its customers.
• Manage the prevention, detection, investigation, analysis and reporting of all suspected and confirmed external fraudulent activity.
• Evaluate & provide guidance around specific fraud risks, patterns, and methodology.
• Support the identification and initiation of fraud investigations, and ensure relevant information is appropriately collected, analyzed, and disseminated.
• Ensure the evaluation of business processes for associated risks to confirm proper controls are in place and prepare written findings/recommendations when deficiencies are identified.
• Assist in building cases to substantiate allegations of fraudulent activity by obtaining evidence from documentation and research related to the transactions resulting in a potential loss.
• Monitor the evaluation, processing, and documentation of identity theft claims.
• Review unusual behavior within accounts to detect suspicious activity and take necessary actions to mitigate/prevent loss.
• Assist the business to minimize net fraud losses and exposure across all company operations and functions utilizing effective and best in class prevention, and detection strategies.
• Partner closely with ACA’s originations, compliance, and legal teams on all facets of fraud prevention.
• Develop and implement procedures that support fraud prevention, detection investigation, and resolution processes.
• Lead, coach and develop a team of direct reports
• Other duties as assigned.

 

Other Functions:

• Assist in the development and implementation of detection and prevention measures, primarily focused on external threats.
• Assist in the preparation of briefings and meetings for internal and external stakeholders.

 

Qualifications

• Strong initiative, integrity, and work ethic with a growth mindset.
• 3-5 years in a leadership/management position.
• 2 years of bank/financial fraud experience or related field.
• Advanced knowledge of financial institution operations, fraud investigation and/or detection and analysis, and laws/regulations related to fraud and general risk management.
• Strong attention to detail with the ability to identify fraud, assess the impact, resolve investigations, mitigate risk, and effectively communicate accurately and objectively.
• Degree in related field or equivalent work experience preferred.
• Certified Fraud Examiner (CFE) or ability to obtain.

 

Supervisory Responsibility

This position will develop, supervise and lead a team of fraud professionals.

 

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., 9:00 a.m. to 6:00 p.m.  Hours may vary or exceed 40 in any given week depending on the needs of the business.

 

Travel

Up to 10% travel is expected for this position.

 

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

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