Senior Technical Program Manager, Intelligent Automation

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through Hollywood Casino, theScore Bet Sportsbook, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About the Role & Team
In this role, you will be responsible for driving automation initiatives that deliver measurable business value across Penn Interactive. Your work will span the full lifecycle of automation, from identifying opportunities to delivering and optimizing solutions. While automation is the primary focus, you will also consider AI-supported solutions where they align with the company’s overall AI strategy.

About the Work

• Identify and assess opportunities for automation and process improvement across business units.
• Collaborate with stakeholders to understand pain points, gather requirements, and prioritize initiatives based on business impact.
• Work hands-on with internal development teams and external vendors to design, build, and implement automation solutions.
• Ensure all automation and AI-supported solutions are practical, scalable, and aligned with company objectives and standards.
• Maintain a portfolio of automation initiatives, balancing quick wins with longer-term strategic projects.
• Lead structured discovery sessions and maintain a self-service intake process for automation ideas.
• Evaluate and prioritize opportunities using standardized criteria such as effort, risk, return on investment, compliance, and technical feasibility.
• Oversee the delivery of automation solutions, ensuring clear communication and alignment with internal teams and external partners.
• Manage vendor relationships, including selection, onboarding, and performance tracking for external automation and AI solution providers.
• Collaborate with engineering, data, security, and product teams to ensure seamless integration and operational readiness.
• Define and track key performance indicators such as hours saved, error reduction, cycle-time improvement, compliance, and stakeholder satisfaction.
• Stay informed about emerging automation and AI technologies and recommend new approaches when appropriate.
• Support a culture of continuous improvement and operational excellence across the organization.
• Other duties as required. 

About You
You are a self-motivated professional with a passion for operational efficiency and a proven track record in automation and business process improvement. You thrive on identifying opportunities to eliminate waste and deliver measurable value. You are comfortable working independently, but you also excel at building strong partnerships with internal development teams and external vendors.

• At least 5 years of experience designing, building, and managing automation solutions (such as RPA, workflow automation, or scripting), with hands-on expertise in at least one leading platform (for example, UiPath or Power Automate).
• Demonstrated success in delivering business efficiency improvements through automation, with clear examples of measurable impact.
• Experience collaborating with internal engineering or development teams to deliver technical solutions.
• Experience managing relationships with external vendors or solution providers, including selection, onboarding, and performance management.
• Familiarity with evaluating and implementing AI-supported solutions for process improvement, and an understanding of how to align these with a company’s overall AI strategy.
• Strong program management and st