Part Time Campus Duty Manager

Description

Job Summary:

The Campus Duty Manager is the go-to person on each shift for facilities and grounds, security, and overall guest experience at the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW).

This is a part time position, working approximately 25 hours per week, with the ability to work a flexible schedule (nights, weekends & holidays as necessary) required.

Essential Job Functions/Responsibilities:

- Provide superior guest service to visitors, guests, clients, vendors, and staff.

- Handling customer and employee incidents and concerns on each shift.

- Ensure that HOFV campus has a desirable overall appearance. Manage/coordinate any concerns with the appropriate personnel to make improvements to ensure “good show” and respond to safety concerns.

- Facilitate an opening and closing campus walk-through via checklist on each shift.

- Communicate any incidents to dispatch team.

- Quickly respond to any incidents on campus.

- Oversee campus operations, ensuring maintenance, cleanliness, and efficiency and reporting necessary concerns to the appropriate department.

- Ensure that security and safety regulations are met.

- Monitor efficiency of all processes.

- Ensure employee productivity.

- Work with management to assess and improve campus processes and policies.

- Uphold and enforce company policies.

- Assist with training and tours for new hires, as needed.

- Address guest complaints in a well thought-out and appropriate manner to ensure the highest level of guest experience, and coordinate with the Guest Experience Director, as needed.

- Regularly communicate with employees to determine satisfaction.

- Schedule staffing, as needed.

- Communicate with maintenance, finance, security, human resources, and operations as needs arise.

- Attend meetings as requested to improve campus processes.

- Create a positive guest experience and work environment for employees.

- All other duties as assigned.

PART TIME / HOURLY / NON-EXEMPT POSITION 

Requirements

Required Knowledge, Skills, & Desired Qualifications:

- Minimum of a High School Diploma or GED required, Associates Degree preferred.

- Minimum of 1-2 years experience, preferably in a related field.

- Previous management experience highly desired.

- Hospitality industry experience highly desired.

- Excellent interpersonal, negotiation, and conflict resolution skills.

- Exceptional verbal and written communication skills.

- Ability to work a flexible schedule (nights, weekends & holidays as necessary) is required.

- Must be a flexible and reliable team player, both within own department and entire organization.

- Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.

- Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.

Physical Requirements for Position: 

- The ability to lift up to 50 pounds regularly.

- The ability to work in various Ohio weather conditions, inside and outside.

- The ability to move safely over uneven terrain, steps, or in construction zones.

- The ability to see and respond to hazardous situations.

- The ability to sit, stand, squat, and walk for periods of time as required for the position.

- Must be able to hear, see, and speak.

- Ability to comprehend instructions and retain information.

- Must have manual dexterity necessary to complete all job duties.

- Must be available to work in Canton, Ohio.

Core Competencies:

- Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.

- Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.

- Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.

- Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when