General Manager (Cal-Cert)

We are seeking an experienced and strategic General Manager to join our Cal-Cert business unit. 

As the General Manager, you will be responsible for overseeing all operations within our Cal-Cert calibration branch, ensuring strategic direction, driving business growth & profitability, and upholding high-quality standards. Your responsibilities will include assigning and directing work across all operational areas, managing staff, and fostering a positive work environment while ensuring customer satisfaction. 

The ideal candidate will have a hands-on approach and a commitment to expanding and enhancing the business through strategies that increase productivity and facilitate growth. 

This P&L owner's role is pivotal in creating and fostering a positive work environment, building strong client relationships, and guiding our team toward achieving business objectives. This exempt position reports to the COO of Accredited Labs. 

Location: On-site at the lab in Milwaukie, OR with occasional customer visits to field locations.

Day to Day Responsibilities: 

• Operational Excellence: Manage day-to-day operations, ensuring seamless calibration activities, resource optimization, and compliance with industry standards

• Leadership and Team Development: Lead, mentor, and develop a team of skilled technicians, fostering a culture of continuous improvement, training, and positive engagement

• Client Relationship Management: Cultivate strong relationships with clients, understanding their needs, and ensuring exceptional service delivery

• Quality Assurance: Implement and oversee quality control procedures, audit calibration processes, and maintain adherence to quality standards

• Business Growth: Identify and pursue new business opportunities, collaborate with sales teams, and develop strategies to expand our customer base and services 

• Financial Management: Oversee branch financials, including budgeting, P&L management, and financial planning, to ensure profitability and cost-efficiency

• Safety and Compliance: Ensure a safe work environment, implement safety protocols, and maintain compliance with health and safety regulations

• Innovation: Drive innovation in calibration services, utilizing the latest technology and techniques to enhance service quality and efficiency

• Training Support: Partner with our central Quality Management team to identify and bridge training gaps, ensuring technicians are proficient and workload is balanced. Promote continuous learning and skill enhancement among staff

• Vehicle and Resource Management: Oversee the maintenance and readiness of all calibration tools, vehicles, and equipment, ensuring technicians have the necessary resources for optimal job performance

Requirements

Basic Qualifications: 

• Minimum 5 years management experience  

• Strong leadership and team management skills, with the ability to motivate, develop and drive accountability with talent. 

• Proven track record in operational management within the calibration or similarly technical field

• Excellent client relationship skills with the ability to address client needs effectively

• Strategic thinker with solid business acumen, financial management capabilities, and the ability to drive growth

• Demonstrated success in transforming operations with data-driven decision-making and implementation of technology tools

• Effective communicator, with innate ability to become proficient in calibration software and tools

• Proven experience managing budgets and financial operations

• Ability to be on-site at the lab in Beavercreek, OH with occasional customer visits to field locations 

Preferred Qualifications: 

• Bachelor's degree in a technical or business field preferred, with relevant professional certifications being an advantage. 

• In-depth knowledge of calibration standards, quality assurance practices, and industry regulations is a bonus but is not necessary to be successful in this role. 

About Us:

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction. 

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional labs known for their deep community roots and long-standing customer trust and empower them with top-tier infrastructure and ISO/IEC 17025 accreditation. Whether onsite or in-lab, w