Job Description Summary:

The Senior Manager for Sales Operations will contribute to KISS’ vision of excellence by supporting retailers and distributors in delivering excellent customer service to our business partners. We are seeking an experienced and highly motivated individual with management experience to work collaboratively with all cross functional teams. This role is responsible for managing end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction. The ideal candidate will have a strong background in order management, supply chain operations, and team leadership.

Job Description:

Responsibilities

• Ensure seamless order processing and fulfillment
• Oversee the entire order lifecycle from order entry to delivery, ensuring accuracy and timeliness for EDI orders
• Develop and implement order management processes and best practices to improve efficiency and customer experience
• Collaborate with cross-functional teams including Sales, Finance, and Supply Chain to optimize order workflows
• Liaise with transport carrier on issues relating to deliveries, returns/rejections. Issue return authorization when necessary
• Monitor order processing metrics, analyze trends, and drive continuous improvement initiatives
• Ensure compliance with company policies, industry regulations, and customer requirements
• Address and resolve escalations related to order discrepancies, delays, and fulfillment issues
• Utilize order management systems (OMS) and enterprise resource planning (ERP) tools to enhance operational efficiency
• Participate in customer meetings & communication to customers where appropriate
• Provide post shipment support and be responsible for shortages, overages, and other claims investigations
• Coach, mentor, and develop the order management team to foster professional growth and high performance

Qualifications & Experience

• Bachelor’s degree required
• 10+ years of experience in order management, supply chain, or a related field, with at least 3 years in a leadership role
• Experience with EDI orders a plus
• SAP SD Module knowledge a plus but not required
• Relevant experience with Customer Relationship management
• Strong PC proficiency to include Microsoft Office Word, Excel, PowerPoint, and Outlook
• Must demonstrate a high level of attention to detail and accuracy
• Maintains a high level of productivity and self-direction with a strong sense of urgency and accountability
• Has a keen sense of self-awareness
• Has a passion for learning new skills every day
• Excellent written, oral and listening skills. Clear, concise communication style
• Has the ability to use critical thinking skills and analyze existing information to generate ideas for improvement, takes advantage of opportunities, suggests innovation
• Excellent organizational and follow-through skills, problem solver with a solutions-oriented mindset
• Time management skills to prioritize workload and multiple deadlines
• Exhibit high degree of professionalism while dealing with internal colleagues as well as external customers
• Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization
• Ability to work under pressure and cope with tight deadlines yet remain approachable
• Ability to be flexible within the role

We offer a competitive benefits package!

(*Eligibility may vary.)

• 401(k) Savings Plan

• Premium Medical Insurance Coverage

• Year-end Bonus Plan

• Paid Time Off (PTO) based on seniority

• Paid Holidays

• Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room

• Summer Friday

• Complimentary Gourmet Breakfast, Lunch, and Dinner

• Relocation Support for New Hires*

• Work Anniversary Recognitions

• Congratulatory & Condolence Gifts

• Employee Referral Bonus Program

• License/Certification Reimbursements*

• Corporate Employee Discounts

• Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card

• Commuter Support (Shuttle Bus Program)*