Client Service Associate (Private Wealth)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Client Service Associate, you will provide day-to-day administrative support for a variety of high net worth client accounts (revocable and irrevocable trusts, investment management accounts, IRAs, foundations) and act as a trusted partner to the Client Service Manager(s) by serving as their primary point of contact for client servicing needs.

How you'll succeed

Demonstrate a passionate commitment to serve clients in the accurate and highly productive completion of account administrative duties. Responsibilities include but are not limited to the following:

• Assist clients with CIBC Private Wealth Investor Dashboard

• Input all cash processing functions

• Manage all aspects of gifting (cash, in-kind, gift letters, Crummey letters)

• Execute ad hoc bill-paying and set up of recurring payments

• Assist in preparing and presenting discretionary distribution requests on behalf of trust beneficiaries

• Manage clients’ quarterly tax payments and annual IRA contributions/RMDs

• Research and resolve overdraft situations

• Update pricing on alternative and miscellaneous assets

• Coordinate asset transfers and manage cost basis updates on securities

• Prepare new account packets and open new accounts & portfolios.

• Complete first review of administrative reviews

• Review fee collections and resolve collection issues

• Maintain active and organized electronic and hard account files

• Assist in preparing, reviewing and publishing client reports and presentation materials

• Provide administrative support (answer telephones, prepare correspondence, maintain files, maintain mailing lists)

• Act as back-up for Client Service Managers and other Client Service Associates

• Master the following systems: SEI’s SWP, ORS, Revport, PostEdge

• Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.

• Provide integral support for client service teams and special projects

• Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day to day activities

• Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement

• Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve

Who you are

• You have a Bachelor’s degree and 2-3 years’ experience in trust an