Manager, Order Management

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. 

Recent awards we’ve won include:

Great Place To Work Certified™ 2023

Best Place to Work by Built In 2023

Financial Times The Americas’ Fastest Growing Companies 2023

Deloitte Fast 500 Companies

IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners

We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey. 

About the role:

We are seeking an experienced Order Management Manager II to lead our growing Order Management function. This individual will play a pivotal role in overseeing and optimizing the global order process, ensuring timely and accurate processing of orders and driving efficiency and consistency at scale. Additionally, this individual will drive key automation initiatives to improve order and data accuracy. This role will lead a team of specialists in multiple regions, including the US, Mexico, and the UK.

The Order Management department is part of Samsara’s Finance organization. We are a highly collaborative, global team from a diverse range of backgrounds, focused on making Samsara a great place to work and develop our careers. As a leader, you will be at the center of guiding the company’s transformation as it standardizes the order process. You will work with Sales, Sales Ops, Deal Desk, Business Technology, and Order-to-Cash to deliver a seamless order experience for our customers. The ideal candidate is highly self-motivated, possesses strong interpersonal and leadership skills, thrives in a fast-paced environment, and enjoys collaborating with other teams to solve operational challenges.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara. 

In this role, you will: 

• Oversee the global order management process, ensuring the on-time accurate close of all orders in alignment with company policies
• Collaborate with Business Technology and other relevant departments to implement and refine automated solutions for order processing
• Partner with Sales, Finance, and Order to Cash teams to resolve any order discrepancies and issues
• Act as the primary liaison for all things related to order management, providing updates to leadership, soliciting feedback from key stakeholders, and responding to deal information requests from internal and external auditors
• Drive the creation and ongoing maintenance of key internal policy documents regarding booking and order documentation requirements
• Lead enablement for Sales on the requirements for order booking to comply with legal, compliance, corpor