Customer Experience Agent - Part Time

Wizard is on a mission to build the most powerful AI-driven conversational commerce platform. Our B2B software empowers brands to transact with consumers via text, launching an entirely new sales channel to capture increased transactions, conversions, engagement and loyalty. C-commerce is exploding to a $1 Trillion market in the next decade and Wizard is positioned to become the dominant technology in the space. 

Wizard is backed by Marc Lore and a $50M Series A from top tech VCs. We’re quickly scaling our team and technology and seeking passionate and growth-minded tech talent to join the ride.

About the role

Wizard Commerce is seeking talented, passionate individuals to join our customer experience team. In this role you will:

• Provide valuable customer service while building relationships via cutting edge SMS technology
• Assist customers with placing orders via SMS
• Interact with customers via SMS, answering product questions and providing product recommendations

We are seeking an experienced customer service representative that can:

• Learn the product book and specific nuances of multiple merchants across various consumer verticals, including skincare, haircare, consumables, and toys/games.
• Build rapport with customers by recommending the best products for their needs and by walking them through the SMS ordering process in a way that delights the customer.
• Handle multiple concurrent SMS conversations while staying organized and thoughtful with each customer.
• Ability to problem solve and find creative solutions that best serve the customer and the merchant.
• Tech-Saavy and flexible. As a young company our technology and processes are quickly changing. It is imperative that you can adapt and be nimble through these updates.

Qualifications

• Bachelor’s degree or relevant work experience
• 1-2 years experience in retail, customer service, or sales
• Ability to work non-standard hours that include weekends, evenings, and holidays
• Strong written communication skills and attention to detail
• Quick learner and adaptable to new technology and processes
• Ability to analyze a problem and work on implementing a solution
• Thrives in a fast-paced startup environment
• A passion for retail/e-commerce is a plus!
• Team Player who is accountable for performance and time management  

Compensation & Hours

• $20 per hour
• Monday - Friday 4:30 - 9pm with 30 minute meal break

Benefits

Wizard offers (i) competitive compensation packages, including salary and equity, (ii) flexibility for hybrid and remote work based on role; and (iii) an environment to learn and grow, and the autonomy to do your best work and succeed.

Wizard is committed to building the best team and strongly believes that fair hiring practices will help us achieve our goals. We advocate for diversity, equity and inclusion because it's not only the right thing to do, but also creates a positive work culture and stronger outcomes. Wizard does not discriminate or make decisions based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability or any other protected class(es). If you have a disability please let our recruiting team know how we can make the interview process work for you.