Quality Supervisor

POSITION SUMMARY  

The Quality Supervisor is a visible leadership and development role.  This individual is responsible for supporting the quality programs in the warehouse and will report to the site General Manager.  This role supports local continuous improvement activities, document controls, and ISO activities.  He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.    

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Quality  

• Maintains compliance with international, industry, and customer-specific quality standards.   

• Leads and individually perform as needed, the analysis of product/service issues to determine root causes.   

• Manages and communicates change control processes to all departments.   

• Responsible for the coordination of internal and external auditing plus maintaining the internal quality audit system.   

• Assists in implementation and monitoring of the company's quality systems including, but not limited to, compliance with the following standards: ISO 9001:2008.   

• Assists in the establishment, implementation, and evaluation of quality management system metrics.   

• Provides guidance and support for both customer service and quality departments assisting with problem solving and improvement opportunities.   

• Manages customer driven continual improvement roadmaps.   

• Drives Continuous Improvement Programs at all levels including education of these programs  

• Develops and conducts training on the quality system and other related topics.   

• Oversee document control; updating, creating and publishing controlled documents including sending change notifications to effect parties/departments and follow up on the Quality Management System.  

• Develops and implements administrative systems including record management, traceability, and trend reporting.  

Budgeting  

• Identifies cost improvement initiatives, which generate positive results to the assigned operation EBIT  

• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation  

Customer Service  

• Monitors KPIs (Key Performance Indicators) for assigned operation  

OTHER DUTIES  

• Work overtime as dictated by business whether mandatory or voluntary. 

SUPERVISORY RESPONSIBILITIES  

• Communicates all problems and questions to site leadership and implements solutions to minimize risk.  

• Follow all safety procedures.  

• Responsible for all equipment, supplies, documents, and materials related to job.  

• Responsible for following all DSV policies and pro