Testing and Operational Change Control Coordinator, Experian Consumer Services (remote)

Company Description

Discover the Unexpected

   Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

    This position will be supporting the Experian Consumer Services - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

Job Description

     The primary focus of the Testing and Operational Change Control Coordinator is to develop and execute on controls testing, monitoring and validation and manage operational, business and regulatory change control processes. You will be responsible for ensuring key controls are implemented correctly through both testing and robust change oversight for Experian Consumer Services programs. This will include new products and features in the financial services and financial technologies space, working with risk mitigation partners, with a focus on excellence in best-in-class product delivery with appropriate risk mitigation.

What you’ll be doing

• Develop and execute on testing, validation, and monitoring plans to confirm key risk mitigation controls are in place
• Report and escalate on controls that do not pass test plans
• Implement process for oversight of operational, business or regulatory changes that could create operational or regulatory risk in the business, including coordinating and tracking impact analysis of changes and required change assessments, approvals and validation
• Heavily document all aspects of testing and change control
• Maintain the document repository located in a web-based SharePoint site
• Collaborate cross-team to further develop metrics for changing product line
• Develop strong, collaborative relationships with key internal and external partners to strategically develop, implement and optimize reporting designed to mitigate regulatory, reputational, and financial risk
• Support internal and external audits and due diligence requests to ensure benefits are being delivered to our customers
• Assist with the completion of special projects and initiatives
• Support the related risk functions of the governance and oversight teams as needed

Qualifications

What your background looks like

• Progressive experience with a result oriented, growth company, preferably in consumer financial services or financial technologies products
• Experience in a highly regulated field in a risk management role (example: financial services or financial technologies) (2-3 years)
• Experience in leading large, complex programs, with the ability to help oversee third-party partners obligations
• Strong computer and MS Office skills, to include experience with SharePoint site administration
• Detail oriented, execution-oriented self-starter adept at multi-tasking and providing deliverables within the expected timeframe
• Strong ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
• Strong documentation and organizational skills
• Strong communication skills, high degree of personal excellence
• Team player and individual contributor
• Ability to work well with others while under stress and have fun doing it!

Perks

• This role can be 100% remote or you can choose to work out of an Experian office.
• 3 weeks of vacation to start, five sick days and two volunteer days (plus twelve paid holidays)
• Competitive pay and comprehensive benefits package, with a bonus target of 10%
• Flexible work schedule and relaxed dress code

Additional Information

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethn