Senior Project Manager

Reporting & Governance Model

• Primary reporting: Business leader (Front-end owner)
• Dotted-line reporting: IT leadership
• Needs to work very closely with IT while remaining business-outcome focused
• No heavy governance layers — client wants speed with structure

Scope of Work

The PM will lead the front-end workstream, which includes:

1. Customer Service & Design Workflow

• Ownership of front-end workflows supporting:
  • Customer service
  • Design operations
• Ensure workflows are scalable, intuitive, and aligned with business processes
• Translate business user stories into executable delivery plans

2. Planning & Scheduling Integration

• Front-end work includes embedded planning and scheduling logic
• Must support business’s:
  • Vinyl liners
  • Pool covers
• Address current limitations around:
  • Scheduling
  • Capacity planning
  • Configurator integration
• Early-stage customer evaluation

3. Program Execution & Coordination

• Drive execution across:
  • Business stakeholders
  • Customer service
  • Design
  • Operations
  • IT
• Keep delivery on track while managing dependencies and risks
• Maintain momentum—time is of the essence

Required Experience & Skills

Must-Have Skills

• Strong experience executing large, complex programs
  • ERP programs
  • Front-end systems
  • CRM implementations
• Proven ability to drive delivery, not just track status
• Excellent cross-functional leadership
• Ability to hold teams accountable while maintaining strong working relationships
• Comfortable operating in environments with:
  • Ambiguity
  • Aggressive timelines
  • Limited resources

Domain Knowledge (Highly Preferred) – we can have our operational teams support for knowledge download

• Familiarity with:
  • Packaged pool products
  • Vinyl liners & covers

Certifications

• PMP preferred (strongly)
• Senior-level PM only
   

 

*The base salary range for this role is $140-170k per year based on experience and skills

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.