Guest Service Agent

Job Details

Job Location: 6633 MAIN STREET - MACKINAC ISLAND, MI 49757Position Type: SeasonalJob Category: Hospitality - Hotel

THIS IS A FULL-TIME, SEASONAL POSITION FOR THE SUMMER 2026 SEASON (APRIL THROUGH THE BEGINNING OF NOVEMBER)

Help Create Memorable Experiences on Mackinac Island

At Mission Point Resort, every exceptional guest interaction—from a warm welcome to seamless check-in and thoughtful assistance—helps shape the unforgettable experiences we are known for. As Mackinac Island’s only full-service, casually elegant resort, we are seeking an enthusiastic and service-driven Guest Service Agent to join our front office team and ensure every guest feels valued from the moment they arrive.

About the Role

The Guest Service Agent is the first point of contact for our guests and plays a key role in creating a welcoming and seamless experience. This hands-on role focuses on delivering exceptional service at the front desk, assisting with check-ins and check-outs, addressing guest inquiries, and coordinating with other resort departments to meet guest needs.

This position is ideal for a guest-focused professional who enjoys problem-solving, thrives in a fast-paced environment, and has a passion for delivering exceptional hospitality.

Qualifications

What We’re Looking For

• Experience: Previous front desk or guest service experience preferred; hospitality, resort, or hotel experience a plus
• Technical Skills: Familiarity with property management systems (PMS), reservation software, and basic office technology
• Professional Traits: Friendly, professional, detail-oriented, reliable, and committed to delivering exceptional service
• Problem-Solving: Ability to address guest concerns with patience, empathy, and sound judgment
• Communication: Excellent verbal and written communication skills; comfortable interacting with guests from diverse backgrounds
• Physical Requirements: Ability to stand for extended periods and occasionally lift up to 25 lbs
• Location Requirement: Must be able to live and work on Mackinac Island during the operating season

What We Offer

We invest in team members who help elevate the guest experience. Benefits include:

• Competitive pay
• Health insurance
• 401(k) retirement plan with company match, including eligibility for employer contributions under SECURE Act 2.0
• Seasonal housing and meals
• Employee perks and resort discounts
• Opportunities for professional development and advancement within the hospitality field

Why Mission Point?

Mission Point Resort is more than a workplace—it’s a community built on hospitality, teamwork, and pride. You’ll enjoy the unique island lifestyle, work alongside team members from around the world, and play a vital role in creating meaningful guest experiences.

Deliver exceptional service. Delight our guests. Make every stay unforgettable.
Apply today and become part of the Mission Point Resort Guest Services team.