Desktop Support Engineer L2

<span id="spandesc"><p><span><b>WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT, GERMANY!</b></span><br/></p><span><b>​</b></span><span><br/></span><p><span lang="EN-PH"><span>Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.<br/> </span></span></p><ul><li><span><span>Client in 190+ countries</span><span><br/></span></span></li><li><span><span>6000+ Engineers</span><span><br/></span></span></li><li><span><span>200+ Enterprise Clients</span></span><br/></li></ul><span><span>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br/> </span><span><span> </span></span><span><br/> Start your journey with Excis and grow with us!</span></span><p><span><b> </b></span><span><b><br/></b></span></p><p><span><b>What You’ll Do:</b> <br/></span><br/></p><ul><li><span><span lang="EN-PH"><span>Provide end-user support for Windows 7–10, Active Directory, GPOs, Office 365, hardware troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage mobile devices (iOS/Android) and ensure device security through enterprise encryption.</span></span><span><br/></span><span lang="EN-PH"><span> </span></span><span><br/></span></span></li><li><span><span lang="EN-PH"><span>Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence.</span></span><span><br/></span><span lang="EN-PH"><span> </span></span><span><br/></span></span></li><li><span><span lang="EN-PH"><span>Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed.</span></span><span><br/></span><br/></span></li></ul><br/></span><br/><span id="spanreq"><h3>Requirements</h3><span><span><p><span><b>What You Need:</b></span><br/></p><ul><li><span><b><span>Fluent in German and English with a valid working permit for a full-time job in Germany. Preferred for citizen of German or PR.</span></b></span><br/></li><li><span><span>Hands-on experience with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and basic networking concepts including TCP/IP and VPN.</span></span><br/></li><li><span><span>Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.</span></span><br/></li><li><span><span>Proven ability to diagnose and resolve technical issues efficiently, with strong problem-solving capabilities.</span></span><br/></li><li><span>Excellent multitasking, time management, and interpersonal skills, with a focus on delivering high-quality customer service and meeting deadlines.</span><br/></li></ul></span></span><br/></span><br/><span id="spanben"><h3>Benefits</h3><span><span>​</span></span><br/><span><span><b>Why Join Us?</b></span></span><br/></span></span><br/><p><span><span>At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.</span></span><br/></p><p><span><span>Ready to make a difference and grow your career? Apply now to join Excis Germany and be at the forefront of IT support excellence!</span></span><br/></p><p><span> </span><br/></p><br/></span><br/>